Principal AI Solution Architect – Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical customer journey for Wand’s global enterprise clients.

• Act as the main technical liaison for strategic enterprise clients throughout the customer lifecycle.

• Conduct technical discovery to comprehend workflows, systems, constraints, data environments, and success metrics.

• Convert vague business challenges into solution architectures and implementation strategies.

• Collaborate with Sales on strategic initiatives and Customer Success for long-term achievement and growth.

• Design scalable enterprise solution architectures utilizing Wand’s platform, workflows, agents, integrations, and governance needs.

• Establish technical strategies for proofs of concept, pilot programs, and production deployments.

• Support Solutions Engineers and Engineering teams with implementation and design trade-offs.

• Assist clients in navigating integration, security, reliability, and operational considerations.

• Define proof strategies, success criteria for POCs, benchmarks, evaluation logic, and transition from demo to pilot.

• Create and enhance the Solutions Engineering playbook, which includes discovery frameworks, pilot standards, qualification criteria, and engagement practices.

• Develop reusable reference architectures, benchmark templates, workflow patterns, and validation frameworks.

• Manage and refine the demo lab strategy and technical demonstration environments.

• Coach and mentor Solutions Engineers and other technical team members working directly with customers.

• Ensure consistency in POCs, technical discovery, benchmarks, and demo preparation on a global scale.

• Identify and address gaps in tools, processes, enablement, and documentation.

• Collaborate with Product and Engineering on roadmap discussions, architectural decisions, and platform enhancements.

• Highlight recurring implementation patterns and customer needs for product features.

• Work together with Customer Success on adoption, scaling, and technical expansion.

• Contribute to the long-term operational model of the Solutions organization.

⛳️ Requirements

• 7+ years of experience in a customer-facing technical role such as Solution Architect, Enterprise Architect, Solutions Engineer, Sales Engineer, or similar positions.

• Extensive experience collaborating with enterprise customers in complex software settings.

• Proven track record of designing solution architectures that link business challenges to scalable technical implementations.

• Strong hands-on technical proficiency with APIs, integrations, data flows, workflow systems, and enterprise software architectures.

• Experience with AI/ML systems, including LLM-based applications, orchestration, RAG, automation workflows, or related applied AI use cases.

• Demonstrated experience leading proofs of concept, technical validations, or pilot programs for enterprise clients.

• Ability to communicate effectively with senior executives and highly technical stakeholders.

• Strong judgment in balancing technical aspirations with customer realities, delivery feasibility, and commercial context.

• Experience in creating reusable frameworks, playbooks, or standards for customer-facing technical teams.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.

• Preferred: experience in AI, automation, enterprise SaaS, infrastructure, or data platforms.

• Preferred: experience in a high-growth startup or scale-up environment.

• Preferred: experience supporting global enterprise accounts across multiple regions.

• Preferred: background in regulated industries such as financial services or insurance.

• Preferred: experience in developing benchmark methodologies, demo environments, or internal technical enablement systems.

• Preferred: prior experience as a team lead, guild lead, or functional mentor.

• Visa sponsorship requirement is requested during the application process.

🏝️ Benefits

• AI Notetaker for interview recording and transcription, with the option to opt out without affecting candidacy.