Principal Account Technology Strategist

This is a fully remote position, open to applicants in Connecticut, +14 more states.

📋 Description

• Cultivate strategic partnerships and establish trusted relationships with customers, technical stakeholders, and decision-makers.

• Formulate strategic plans that align with the future objectives of customers.

• Provide technical thought leadership while articulating industry trends and insights.

• Coordinate technical engagement and resources to fulfill customer requirements.

• Address technical and competitive objections throughout the sales process.

• Evaluate product applications, showcase solution value, and promote customer adoption and usage.

• Conduct product demonstrations and technical presentations either remotely or at customer locations.

• Engage in ongoing discovery with solutions architects, product specialists, and product managers.

• Develop complex, multi-product proof-of-concept solutions.

• Address customer concerns and liaise with senior leaders and subject-matter experts.

• Perform case reviews and proactively ensure that customer environments are operating optimally.

• Keep detailed records of customers, use cases, and technical strategies in Salesforce.

• Act as an external spokesperson and advocate for the company’s vision and technologies.

• Update Sales and Sales Engineering management on account developments.

• Deliver effective presentations to executives, customers, and prospects.

• Lead or collaborate on initiatives related to go-to-market strategies and sales areas.

• Stay informed about competitive technologies and their positioning.

• Provide team leadership, feedback, and best practices.

• Develop and share innovative use cases and go-to-market strategies.

• Mentor and guide other ATS professionals.

• Collaborate across sales, product development, and marketing teams.

• Adjust technology strategies to generate business value for customers.

• Leverage industry knowledge, including trends, challenges, and regulatory landscapes.

• Take ownership of outcomes and responsibility for achieving strategic goals.

• Drive revenue through upselling, cross-selling, and new business initiatives.

• Align technology solutions with customers’ business strategies and desired outcomes.

• Support initiatives related to go-to-market strategies, product development, and direction.

• Provide thought leadership across a range of technologies.

⛳️ Requirements

• A bachelor’s degree or equivalent experience is required.

• Over 10 years of technical customer service experience in high-tech, indirect sales, and/or procurement settings.

• Proven track record of facilitating customer adoption of technology.

• Willingness to travel to customer sites, corporate offices, and events.

• Familiarity with CSG’s competitive landscape and technologies.

• Comprehensive understanding of DaaS / VDI, Applications, Enterprise Browser, Enterprise Mobility Management, Networking, Enterprise Security, Data Management, and Data Analytics.

• Strong grasp of business processes and their integration into enterprise applications.

• Possess analytical and negotiation skills, especially at the C-level.

• Capability to quickly understand and communicate technological and business concepts.

• Ability to assess and develop teams while mentoring and motivating team members.

• History of achieving revenue targets and supporting accurate forecasts.

• Ability to work independently with minimal supervision.

• Skilled at prioritizing and managing a variety of tasks, objectives, and risks.

• Excellent verbal, written, and presentation skills.

• High level of specialized knowledge in sales and product solutions.

🏝️ Benefits

• Eligibility for annual bonuses.

• Opportunity to earn sales incentives.

• Comprehensive healthcare benefits.

• Life insurance coverage.

• Disability benefits.

• 401(k) plan with company matching contributions.