Lead Account Technology Strategist, U.S. Public Sector

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take ownership of the complete technical strategy for a complex portfolio of North American Government federal accounts.

• Convert the mission priorities of the Department of War and associated agencies into comprehensive multi-year technology roadmaps for Citrix.

• Build trusted advisor relationships at the executive level and establish governance across customer and partner ecosystems.

• Assess current architectures, identify constraints, and recognize risks in both classified and unclassified environments.

• Create target-state architectures and decision-making frameworks.

• Document reference architectures, security baselines, playbooks, and narratives tailored for customer readiness.

• Act as a senior technical representative for Citrix with customer executives, industry forums, and strategic partners.

• Direct technical strategies for intricate evaluations and competitive displacement efforts.

• Formulate win strategies and provide guidance to account teams on positioning and executive communication.

• Deliver architecture briefings, technical reviews, and product demonstrations that are ready for executive audiences, both remotely and on-site.

• Design and manage complex, multi-product proofs of value, including success criteria, test plans, and pathways for production transitions.

• Author and maintain technical roadmaps aligned with executive priorities, opportunity proposals, high-level designs, and customer success plans.

• Oversee major incidents and escalations, including stakeholder communications, trend analysis, root-cause examinations, and risk recommendations.

• Establish and facilitate customer cadences at the senior level, which include architecture boards, technical strategy reviews, value briefings, and environment assessments.

• Coordinate execution across various functions, including sales, product, engineering, support, partners, and leadership.

• Provide updates that are decision-oriented and include risk/issue briefings for internal leadership.

• Lead virtual teams and promote enhancements to repeatable processes and standards.

• Regularly update sales, product, and leadership teams regarding assigned accounts.

• Serve as the primary contact for customer stability initiatives, escalation management, proactive communication, and supportability insights.

⛳️ Requirements

• Current United States Top Secret security clearance is mandatory.

• A Bachelor’s degree or equivalent experience is required.

• 5–7 years of experience in Sales Engineering and/or Consulting within high-tech, indirect sales, and procurement settings.

• Proven track record of successfully driving customer adoption of technology.

• Willingness to travel within the assigned territory.

• Ability to operate within and navigate through complex, matrixed organizations.

• Experience in designing and implementing large-scale, mission-critical enterprise architectures utilizing Citrix technologies.

• Familiarity with multi-domain, multi-enclave, and hybrid environments that have rigorous security and availability demands.

• Knowledge of Citrix Virtual Apps and Desktops (CVAD) / DaaS architecture, performance, capacity planning, and high availability.

• Experience with NetScaler / ADC design, encompassing traffic management, SSL/TLS, MFA integrations, API gateways, and secure access patterns.

• Understanding of identity, access, and device posture concepts relevant to ICAM and Zero Trust frameworks.

• Alignment with enterprise security and compliance standards, including NIST 800-53, RMF/ATO, encryption, logging, and audit preparedness.

• Fundamentals of networking and connectivity for hybrid and multi-enclave architectures.

• Knowledge of application delivery and lifecycle integration, including packaging, entitlement models, profile management, and Infrastructure as Code.

• Experience in observability and operational excellence, including SLOs, incident response, root-cause analysis, and continuous improvement.

• Strong grasp of business processes and their integration into enterprise applications.

• Excellent analytical, facilitation, and negotiation skills.

• Capability to work independently and lead through influence.

• Outstanding written and verbal communication skills.

• Certifications such as Citrix certifications, Microsoft Azure certifications, AWS Certified Cloud Practitioner, Google Associate Cloud Engineer, and updated security certifications are advantageous but not mandatory.

🏝️ Benefits

• Eligibility for an annual bonus.

• Access to sales incentives.

• Comprehensive healthcare benefits.

• Life insurance coverage.

• Disability benefits.

• 401(k) plan with company matching contributions.

• Reasonable accommodations provided throughout the application process.