Principal – Account Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete lifecycle of account operations, encompassing staffing readiness, personnel onboarding, offboarding, contract transitions, and support for organic growth.

• Maintain authoritative data on staffing and operations, while monitoring the readiness of contracts and personnel.

• Coordinate activities across multiple functions, including Delivery, Growth, Contracts, and People Operations.

• Enhance efficiency, improve best practices, and support the health and expansion of designated accounts.

• Provide guidance and support to operations staff and program leadership.

• Facilitate individual and team meetings, communicating updates regarding accounts and the company.

• Prepare and present regular reports on account operations, staffing, risks, and overall account health.

• Act as the subject matter expert at the account level and the escalation point for staffing, onboarding, offboarding, and personnel transitions.

• Oversee contract onboarding and mobilization for employees and subcontractor personnel, including aspects like badging, PIV sponsorship, background checks, access to government systems, contract-specific training, and readiness for start dates.

• Manage offboarding processes, role changes, and contract transitions, which include access revocation, return of government-furnished equipment (GFE), documentation of records, and planning for backfills.

• Maintain an updated staffing roster for the account and mapping of labor categories.

• Convert staffing data into insights regarding capacity, bench strength, hiring needs, and expected lead times.

• Collaborate with program leadership and customers to identify unmet needs, scope for expansion, and adjacent work opportunities within existing contracts.

• Oversee the ongoing operational cadence for accounts, including status and staffing reports, tracking deliverables, ensuring subcontractor compliance, and providing support for modifications.

• Identify and compile evidence of performance, operational metrics, and past performance data for recompetes and new business endeavors.

• Assist account management and senior leadership in their functions.

• Monitor account data and workflows to ensure appropriate engagement from leadership.

• Lead or assist with change management initiatives.

• Support the management of account budgets, forecasts, and financial reporting.

• Review account progress, compile operational reports, identify emerging risks, and brief leadership accordingly.

• Represent assigned accounts in corporate working groups and cross-functional initiatives.

• Foster cross-departmental relationships and advocate for an inclusive work environment.

• Ensure that operational systems and processes operate effectively while adhering to relevant ISO and CMMI quality standards.

⛳️ Requirements

• A Bachelor's degree and a minimum of 8 years of relevant experience.

• Relevant years of experience may be accepted in lieu of formal education.

• Outstanding organizational and time-management capabilities.

• Strong leadership and influencing skills.

• Excellent written and verbal communication skills, along with strong interpersonal abilities.

• Advanced experience in developing and executing strategies to enhance operational efficiency at the account or portfolio level.

• Proven experience in building and sustaining cross-functional relationships.

• Significant experience in negotiating, influencing, and managing complex business and operational scenarios.

• Demonstrated ability to exercise discretion and independent judgment in significant matters.

• Direct experience in managing or supporting staffing plans for federal contracts, including labor category mapping and personnel readiness reporting.

• Direct experience with onboarding and offboarding processes for federal contractors, focusing on personnel security, badging/PIV sponsorship, background checks, and access to government systems.

• Experience in supporting contract modifications, option exercises, ceiling increases, or similar actions within a federal contracting context.

• Prior government or government contracting experience is required.

• Familiarity with federal personnel security systems such as e-QIP, DISS/JVS, or NBIS.

• Knowledge of CPARS and federal past-performance documentation practices.

• PMP or a similar program/project management certification.

• Experience contributing to capture, proposal, recompete, or organic growth initiatives.

• Experience in supporting multiple federal contracts, task orders, or intricate contract portfolios.

• Experience in working across relationships with both prime contractors and subcontractors.

🏝️ Benefits

• Company-subsidized health, dental, and vision insurance.

• Flexible PTO policy.

• 401K plan with employer matching contributions.

• Paid parental leave following one year of service.

• Employee Assistance Program available.

• Option for remote work arrangements.

• Participation in in-person team events, customer meetings, and/or partner meetings as necessitated by business requirements.