Principal Account Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee a portfolio of enterprise accounts, ensuring smooth onboarding and consistently high levels of customer satisfaction.

• Take ownership of the post-sale customer journey, which includes onboarding, adoption, retention, renewal, and expansion.

• Collaborate with customer stakeholders to understand their objectives, uncover use cases, and facilitate value realization.

• Identify and actively pursue opportunities for in-year expansion and upselling through proactive engagement and strategic account planning.

• Leverage AI and modern sales/customer success tools to assess account health, recognize risk or opportunity signals, and prioritize outreach efforts.

• Develop and implement strategic account plans in collaboration with Product, Marketing, and Sales teams.

• Serve as a customer advocate by providing feedback to leadership and assisting in the refinement of offerings and processes.

⛳️ Requirements

• Proven track record in managing and expanding enterprise customer relationships ($1B+), preferably with experience in renewals and upselling.

• Ability to meet renewal and expansion quotas, supported by examples of successful account growth.

• Strong critical thinking, consultative, and communication abilities.

• Capacity to quickly adapt to new tools, customer needs, and processes.

• Resourceful, organized, and self-motivated.

• Demonstrated capability to swiftly adopt and utilize AI tools to enhance client engagement, analyze account trends, and formulate expansion and retention strategies.

• Ability to assess new AI features, integrate them seamlessly, and perpetually enhance the approach.

• Industry experience in data, SaaS, or B2B technology is advantageous but not mandatory.

🏝️ Benefits

• Comprehensive healthcare coverage for employees and their families.

• Monthly wellness reimbursement.

• Access to Able To professional mental health coaching for support with stress, anxiety, and depression, based on regional availability.

• 401(k) plan with up to 5% company matching for employees in the US.

• Pension scheme available for UK employees.

• Stock options provided to all employees.

• Annual learning reimbursement.

• Commitment to career development.

• Opportunities for participation in the Culture Club and input into the workplace environment.