Presales Solutions Architect – Observability

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as SHI's authority on full-stack observability architecture.

• Facilitate technical discovery sessions to evaluate clients' observability maturity.

• Create and present product demonstrations, proof-of-concepts, and technical presentations.

• Design and showcase target-state observability architectures.

• Convert intricate observability concepts into business-oriented value propositions.

• Develop and sustain reference architectures, battle cards, competitive analyses, technical briefs, and vendor evaluation frameworks.

• Assess and qualify new vendor technologies, making recommendations for partner adoption.

• Conduct internal training sessions for engineering and sales teams.

• Identify observability opportunities and refine service offerings to enhance revenue growth.

• Collaborate with SHI stakeholder partner teams on integrated observability service solutions.

• Establish and nurture relationships with key clients and partners.

• Monitor emerging observability technologies and industry trends.

• Drive innovation initiatives and uphold practice standards for high-quality service delivery.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.

• At least 6 years of experience in observability, monitoring, site reliability engineering, systems engineering, application operations, or infrastructure architecture roles, with hands-on design and implementation of monitoring and telemetry solutions.

• Proven experience in presales, solutions architecture, or technical consulting in the observability, infrastructure, or application operations fields.

• Experience in presenting to customers, internal teams, or industry professional groups on observability, monitoring, or operations topics.

• Strong expertise in managing and directing opportunity engagements to successful completion.

• Comprehensive understanding of end-to-end observability design, instrumentation strategy, telemetry pipelines, data management, tool consolidation, migration planning, SLO-based operating models, and continuous improvement frameworks.

• Proficient in solution design across enterprise systems, integration platforms, and data layers.

• Strong background in system security, data privacy, and compliance.

• Experience with CI/CD pipelines, automation tools, and infrastructure-as-code frameworks.

• Proficient in Python, Go, Terraform, and Ansible.

• One or more certifications in observability, cloud, Kubernetes, OpenTelemetry, or ITIL preferred but not mandatory.

🏝️ Benefits

• Continuous professional development and leadership opportunities.

• Comprehensive health, wellness, and financial benefits.

• Medical, vision, and dental coverage.

• 401K plan.

• Flexible spending options.

• State-of-the-art facilities and technology to excel in both office and remote work environments.