Pre-Sales Solutions Architect

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Recognize the value proposition for our enterprise clients, craft value propositions, solution proposals, and statements of work, which include: Analyzing and collecting business requirements from extensive and intricate client environments, as well as executing necessary research and investigation to formulate comprehensive, precise technical solution proposals tailored to client requirements.

• Preparing effort and cost assessments for custom engineering and modernization projects, implementations of CX solutions, customizations, integrations, and support services.

• Creating overall solutions, encompassing high-level designs, technical blueprints, statements of work, and service designs for both CX and non-CX areas.

• Enhancing sales engineering effectiveness by identifying immediate and long-term issues that require attention; supplying relevant information and insights for discussions; suggesting options and courses of action; and executing directives.

• Assisting marketing and delivery teams with knowledge transfer and technical inquiries as appropriate.

⛳️ Requirements

• A university degree in mathematics, computer science, software development, or information technology is preferred.

• Over 10 years of experience in software engineering, professional services, technical consulting, or solution architecture roles.

• Expertise in modern architectural patterns, including microservices, event-driven systems, API-first design, and containerization.

• Familiarity with Customer Experience (CX) technologies or enterprise customer engagement platforms (e.g., Genesys, NICE, or similar) is highly desirable, although primary expertise should lie in modern software engineering and enterprise solution architecture.

• Excellent communication and collaboration skills, with the capability to engage directly with both technical and business stakeholders.

• Proven experience in client interactions, pre-sales engagements, customer workshops, and the solution development process.

• Ability to excel in fast-paced environments and meet tight deadlines.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that remote work offers.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, and internal mobility and internship options.

• Global Impact: collaborate on significant projects for leading global clients and help shape the future of industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and thrive in an inclusive and supportive work atmosphere with open communication and regular team-building social events.

• Social Sustainability Values: engage in our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.