Pre-Sales Engineer – Public Safety

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Collaborate with Account Executives to engage Federal clients and comprehend their mission, operational, technical, and business needs.

• Facilitate technical discovery sessions and workshops.

• Convert customer requirements into public safety solution architectures.

• Create solution concepts for emergency response, situational awareness, incident management, command and control, dispatch operations, responder safety, information sharing, and operational decision-making.

• Act as a reliable technical advisor throughout the evaluation and acquisition process.

• Provide technical leadership throughout the Federal sales cycle.

• Design and present technical demonstrations, presentations, workshops, and proofs of concept.

• Oversee technical evaluations and pilot programs.

• Assist with responses to RFIs, RFPs, RFQs, Sources Sought notices, and other Federal acquisition activities.

• Contribute technical content to proposals, statements of work, architecture documents, white papers, presentations, and solution briefs.

• Design public safety solutions that encompass dispatch, command and control, communications, mobile, web, cloud, geospatial, and enterprise environments.

• Create architectures that integrate communication systems, geospatial platforms, enterprise applications, data sources, sensors, APIs, and mission applications.

• Assess deployment strategies including cloud, on-premises, hybrid, disconnected, and mission-specific architectures.

• Address factors such as availability, resiliency, cybersecurity, interoperability, scalability, data management, system integration, and mission continuity.

• Collaborate with product and engineering teams on technical inquiries, product limitations, integration requirements, and customer needs.

• Develop reusable demonstrations, solution architectures, demonstration environments, technical content, and enablement assets.

• Aid in the technical enablement of Account Executives and Inside Sales staff.

• Stay informed on public safety technologies, operational workflows, interoperability standards, emerging technologies, competitive capabilities, and industry trends.

• Work alongside product management, engineering, professional services, customer success, marketing, Business Units, and partners.

• Offer structured feedback to product teams.

• Assist in creating repeatable solution offerings and reference architectures.

• Enhance the technical effectiveness of the Federal sales organization, speed up evaluations, improve solution quality, minimize technical risks, and support pipeline, opportunity advancement, and bookings.

⛳️ Requirements

• A minimum of 7 years of experience with public safety technologies, mission-critical software, communications systems, enterprise software, systems integration, or similar technical fields.

• At least 5 years of experience in customer-facing technical roles such as Solutions Engineering, Sales Engineering, Solution Architecture, Technical Consulting, or Professional Services.

• Familiarity with U.S. Federal Government customers, especially within the Department of Homeland Security, Department of Defense, Department of Justice, Federal law enforcement, Federal Civilian agencies, or other public safety and emergency response organizations.

• Proven experience in designing, implementing, or supporting public safety, emergency communications, command-and-control, or other mission-critical solutions.

• Strong understanding of public safety operational workflows, enterprise architectures, systems integration, data exchange, APIs, and mission-critical application environments.

• Experience in delivering technical demonstrations, workshops, presentations, and proofs of concept to clients.

• Ability to simplify complex technical concepts into clear explanations for both technical and non-technical audiences.

• Excellent written communication skills with experience contributing to technical proposals, solution documents, or architecture documentation.

• Capacity to work independently while effectively collaborating with sales, engineering, product, services, and partner teams.

• Capability to manage and prioritize technical support across multiple Account Executives, clients, and concurrent opportunities.

• Willingness to travel approximately 50% to support customers, partners, conferences, and sales activities.

• Proficient communication skills in English (both verbal and written).

• A Bachelor's degree in Computer Science, Engineering, Information Technology, Geography/GIS, Emergency Management, Public Safety, or a related field, or equivalent professional experience (preferred).

• Experience with Octave and Octave Federal public safety technologies such as OnCall, Connect, and Octave Coda, or other enterprise public safety, emergency communications, command-and-control, and geospatial platforms (preferred).

• Familiarity with Computer-Aided Dispatch (CAD), emergency communications, incident management, common operating picture, mobile response, or command-and-control technologies (preferred).

• Experience integrating public safety systems with GIS, mapping, location services, communications systems, sensors, video, records systems, or other operational data sources (preferred).

• Knowledge of Microsoft Azure or Amazon Web Services is preferred.

• Understanding of Kubernetes and Docker is preferred.

• Experience with APIs, web services, databases, and enterprise integration technologies (preferred).

• Familiarity with programming languages such as Python, JavaScript, SQL, or PowerShell (preferred).

• Awareness of FedRAMP, Zero Trust, and DoD Impact Levels (preferred).

• Familiarity with public safety interoperability standards and mission-critical communications environments (preferred).

• Active or previously held U.S. Government security clearance is preferred.

• Ability to remain stationary and operate a computer for extended periods.

• Occasionally able to move or transport items weighing up to 25 pounds.

• Visual and auditory acuity for tasks and safety.

• Ability to manage multiple tasks, prioritize effectively, and maintain focus in dynamic environments.

• Strong problem-solving, critical thinking, and analytical abilities.

• Consistent attendance, punctuality, and adherence to high professional standards.

🏝️ Benefits

• Competitive health care plans with savings accounts.

• Dental and vision plans.

• 401k with 100% company match up to 6%, with immediate vesting on company match.

• Life and disability insurance.

• Access to a Learning Management System with extensive offerings.

• Tuition Reimbursement Program.

• Flexible working arrangements where feasible.

• 13 paid holidays each year.

• Veterans-focused Employee Resources Group offering regular educational sessions and communications.

• Incentive compensation plan in addition to the base salary range.