Pre-Sales Engineer

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Participate in enterprise sales calls and spearhead technical discovery sessions with potential clients.

• Gain insights into customers' current architecture, systems, workflows, integrations, and operational needs.

• Design tailored Open solutions based on each customer's specific use case.

• Create customized demonstrations and proof of concepts for key opportunities.

• Configure AI agents, workflows, integrations, APIs, and automations for demonstrations and pilot projects.

• Articulate Open's architecture, AI stack, integrations, security framework, infrastructure, and data flows to technical stakeholders.

• Collaborate with customer engineering, security, IT, operations, and procurement teams.

• Address technical inquiries during RFPs, security evaluations, vendor assessments, and procurement procedures.

• Partner with engineering and product teams when deals necessitate new functionalities or in-depth technical validation.

• Assist in defining the technical scope and success criteria for pilots and proof of concepts.

• Identify technical risks early on and help mitigate them before they hinder a deal.

• Support integrations with platforms such as Salesforce, Zendesk, Intercom, Genesys, ServiceNow, CRMs, ERPs, payment platforms, and internal APIs.

• Aid customers in understanding backend integrations via APIs, MCP, webhooks, workflows, and custom integrations.

• Showcase AI voice, email, chat, WhatsApp, workflow automation, and agentic use cases.

• Develop reusable technical documentation, demo environments, architectures, and solution patterns.

• Provide structured feedback from prospects to Product and Engineering teams.

• Ensure a seamless technical handoff from Sales to implementation and customer success teams.

• Take full ownership of the technical aspects of enterprise opportunities, from discovery through architecture, demos, pilots, objection handling, and deployment.

• Create reusable architectures, demos, documentation, and technical sales playbooks to enhance the enterprise sales process.

⛳️ Requirements

• Robust technical background with the ability to quickly grasp complex software systems.

• Experience in solutions engineering, pre-sales engineering, solutions architecture, implementation engineering, or a comparable customer-facing technical role.

• Strong comprehension of APIs, REST, webhooks, authentication, integrations, and modern SaaS architecture.

• Proficient in reading API documentation and testing APIs using tools like Postman or similar applications.

• Capability to develop lightweight integrations, scripts, or prototypes as needed.

• Solid understanding of AI and LLM-based systems.

• Comfortable explaining technical AI concepts to both technical and non-technical audiences.

• Excellent communication and presentation abilities.

• Competence to lead technical discovery sessions independently.

• Ability to comprehend a customer's challenges and convert them into a technical architecture.

• Experience working directly with large enterprise clients.

• Adaptability to operate in fast-paced sales cycles where requirements may evolve rapidly.

• Strong ownership mentality and a readiness to take necessary actions to advance opportunities.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Comprehensive health, dental, and vision insurance.

• Flexible work arrangements and a supportive work environment.

• Access to cutting-edge technology and tools.