Pre-Sales Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Take ownership of reported customer issues until they are resolved, conduct root cause analysis, and implement measures to prevent recurrence.

• Triage, troubleshoot, and engage engineers as necessary to address incidents and overcome implementation challenges.

• Investigate, diagnose, troubleshoot, and debug customer issues during Proof of Concepts (POCs), pilot programs, implementations, integrations, and production environments.

• Provide support for POCs and implementations.

• Assist in training customers throughout POCs and implementations.

• Support Delivery and Project Managers in the onboarding process.

• Develop and enhance both internal and external knowledge bases.

• Advocate for customer needs while maintaining high standards of customer service.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related field.

• At least 3 years of experience in similar roles, preferably within an enterprise SaaS environment.

• Strong understanding of business processes.

• Proficient in English.

• Knowledge of APIs, SDKs, and cloud computing technologies.

• Experience with various software designs, programming languages, and architectural principles.

• Familiarity with cloud-based software solutions.

• Experience with HTTP based on JSON services.

• Proficiency in using HTTP client tools such as Postman or Insomnia.

• Experience developing scripting or batch processes using Spring Batch, shell scripts, or Python.

• Experience creating Mobile iOS and/or Android Native Applications.

• Knowledge of programming languages such as Swift, Kotlin, Java, as well as tools like Cocoapods and Maven.

• Experience with HTML and Python.

• Experience in developing Mobile Applications using frameworks like React Native, Flutter, or Xamarin.

• Experience in integrating third-party Web or Mobile SDKs.

🏝️ Benefits

• Flexible Working Hours & Workplace.

• Open Vacation Policy.

• Opportunities for Promotions & Development.

• Continuous Feedback.

• Freedom & Responsibility.

• Context, not Control.

• Highly Aligned, Loosely Coupled.

• Reasonable Accommodations throughout the Hiring Process.