Pre-Filing Paralegal Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct onboarding calls to welcome new clients, gather relevant background information, and explain the onboarding procedure without offering legal advice.

• Ensure consistent communication with clients, providing timely updates and following up on outstanding documents, questionnaires, signatures, photos, and records.

• Translate client documents and assist with Spanish/English interpretation during calls.

• Open new client matters in Filevine and verify the accuracy of client profiles.

• Review contracts, HubSpot information, intake notes, and previous communications before the onboarding process.

• Collect, review, organize, rename, and upload client evidence efficiently.

• Request, track, and process government evidence, including FOIA and background requests, in accordance with firm training.

• Prepare case notes, task updates, and documentation for next steps in Filevine.

• Identify missing information, urgent issues, and complex client queries that require attorney or paralegal review.

• Coordinate with paralegals, attorneys, reception, sales, finance, and other departments.

• Facilitate the transition of cases to the paralegal team once onboarding and evidence collection are complete.

• Communicate with clients in a calm, respectful, and empathetic manner during stressful or sensitive situations.

⛳️ Requirements

• Excellent organizational and time management skills; capable of managing multiple priorities and a substantial caseload.

• Strong attention to detail when adhering to processes and documenting case work.

• Adaptable to process changes, shifting priorities, and fast-paced environments.

• Proficient with case management systems, calendars, email, Teams, and spreadsheets.

• Bilingual in English and Spanish is highly preferred for effective client communication, interpretation, and document translation.

• Clear understanding of the distinction between administrative/legal support and the provision of legal advice.

• Previous experience in immigration legal support is advantageous.

• Familiarity with family-based, humanitarian, consular processes, T Visa, U Visa, VAWA, AOS, or similar case types.

• Experience in requesting or processing FOIAs, FBI background checks, police records, or court records.

• Familiarity with Filevine, HubSpot, Monday.com, Outlook, or Teams is highly beneficial.

🏝️ Benefits

• Full-time, long-term remote contract position.

• Net compensation ranging from $26,000 to $30,000 MXN based on experience.

• Working hours are Monday to Friday, 9am to 6pm Arizona Time.

• Opportunity to collaborate with a high-performing, fast-growing US immigration law firm.

• Supportive, mission-driven team culture that promotes professional growth.