Pre-Arrival Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Create enthusiasm among customers for Capital Vacations products

• Encourage owners to participate in an Owners' Update

• Invite non-owners to join a Capital Vacations sales presentation

• Support guests and owners with both on-site and off-site requirements

• Ensure a smooth, friendly, and efficient check-in process for guests and owners

• Familiarize yourself with qualifications and company policies and procedures

• Keep current knowledge of local shows, attractions, and venues

• Accurately complete necessary paperwork and reports in a clear and thorough manner

• Handle cash responsibly

• Maintain production levels at or above the minimum performance standards

• Manage inbound and outbound telephone calls

• Execute other duties as assigned

• Adhere to company policies, business code of ethics, FLSA regulations, relevant laws, and standards for confidentiality, reliability, quality, and productivity

⛳️ Requirements

• High School Diploma or GED

• Experience as an OPC or in-house preferred

• Exceptional customer service skills

• Highly motivated with a positive demeanor

• Proficient in Microsoft Office and knowledgeable in computer basics

• Strong attention to detail and organizational abilities

• Basic math skills required

• Excellent verbal and written communication abilities

• Familiarity with sales principles

• A positive attitude and a willingness to assist others

• Flexible schedule; availability during nights, weekends, and holidays is necessary

• Additional hours may be required to achieve goals or cover shifts

• Occasional travel may be required

🏝️ Benefits

• [List of benefits can be added here]