Practice Growth Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage relationships with practitioners within a designated portfolio.

• Oversee a variety of practitioner accounts throughout the onboarding, growth, and retention phases.

• Facilitate calls, meetings, and training sessions to enhance practitioner understanding and usage of the platform.

• Assist practitioners in the processes of acquisition, adoption, and optimization by aligning Fullscript's capabilities with their workflows and objectives.

• Recognize practitioner needs, challenges, and opportunities through ongoing engagement and discovery.

• Help practitioners progress from initial usage to consistent and effective execution.

• Maintain communication through email, phone, and virtual meetings to ensure engagement and momentum.

• Record practitioner interactions, activities, and follow-ups in CRM systems.

• Identify and mitigate risks related to adoption or engagement, escalating issues when necessary.

• Collect and share practitioner feedback, insights, and product observations with internal teams.

• Acquire a solid understanding of Fullscript products, including supplements, diagnostics, wholesale, and integrations.

• Cultivate trusted relationships to foster long-term engagement and retention.

⛳️ Requirements

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing position.

• Excellent communication, relationship management, and problem-solving abilities.

• Proven experience in conducting customer calls, training sessions, or presentations.

• Capability to manage a portfolio of business while prioritizing tasks across multiple accounts.

• Familiarity with CRM systems such as Salesforce or similar platforms.

• Ability to learn and apply product knowledge across various offerings.

• Experience in healthcare, wellness, or digital health settings is advantageous.

• Knowledge of practitioner workflows or clinical operations is a plus.

• Background in supporting adoption or behavior change within customer accounts is beneficial.

• Successful completion of a background check is required.

🏝️ Benefits

• Remote-first flexibility allowing you to work in your ideal environment.

• Flexible paid time off (PTO).

• Competitive salary.

• RRSP/401k matching.

• Stock options.

• Comprehensive benefits package with customizable coverage, paramedical services, and a Health Spending Account (HSA).

• Discounts on high-quality wellness products through Fullscript.

• Opportunities for continuous learning and development.

• Accommodations available upon request.