Post Sales Solutions Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the technical partner that customers rely on from the initial signature to contract renewal.

• Ensure that customers are transitioned to the latest versions of LucidLink products.

• Conduct an onboarding call for assigned customers within 30 days of their signing.

• Confirm the onboarding of customers using internal monitoring tools.

• Manage and track renewals and expansions for designated accounts.

• Aim to reduce and minimize preventable escalations of technical support tickets.

• Assist technical customers in identifying appropriate integration methods.

• Analyze trade-offs related to metadata/data separation, caching, and encryption.

• Facilitate discussions regarding SSO, 2FA, and role-based access permissions.

• Troubleshoot complex or sensitive technical challenges and seek assistance prior to escalation.

• Conduct technical training tailored for both engineers and executives.

• Serve as the reliable technical point of contact for strategic accounts.

• Outline migration and business continuity strategies based on customer infrastructure and risk tolerance.

⛳️ Requirements

• Proven experience with APIs, SDKs, and integrations.

• Understanding of distributed storage solutions and cloud architecture.

• Proficiency in SSO, 2FA, and role-based access permissions.

• Systematic troubleshooting skills for intricate technical problems.

• Capability to convey technical concepts to both engineers and executives.

• Strong relationship management for strategic accounts.

• Commercial insight into renewal risks and opportunities for expansion.

• Background in migration and business continuity planning.

• Availability to support customers across various time zones and regions.

• AI fluency as an essential professional skill.

• Applicants must reside in either the UK or the East Coast of the United States.

🏝️ Benefits

• Stock options.

• Comprehensive health coverage.

• Flexible paid time off (PTO).

• Competitive salary.

• Equity opportunities.

• Commission incentives.