Post-Sales Solution Architect, LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Directly engage with both prospective and existing customers during deployment.

• Offer hands-on technical advice, architectural recommendations, and best practice guidance.

• Collaborate with client engineering and product teams to assess technical stacks and determine integration strategies.

• Work with APIs, webhooks, and mobile/web SDKs.

• Perform end-to-end testing and validation prior to go-live.

• Ensure adherence to data security standards, compliance processes, and effective handling of edge cases.

• Diagnose, troubleshoot, and resolve technical challenges, payload errors, and connectivity issues.

• Collaborate with Product and Engineering teams to relay client feedback and promote feature enhancements.

• Contribute to the development of external integration guides, code examples, and internal knowledge bases.

• Serve as a liaison between engineering teams and enterprise customers to guarantee swift time-to-value, reliable integrations, and high levels of customer satisfaction.

⛳️ Requirements

• A minimum of 2 years of hands-on experience in a client-facing technical position centered on software architecture and third-party integrations.

• Proficient understanding of RESTful APIs, JSON payload formats, and SQL.

• Experience in debugging and validating API functionality using tools like Postman or curl.

• Familiarity with analyzing web applications utilizing browser developer tools, including Network and Console.

• Capability to write and modify scripts in Python or Java for automation, testing, and debugging purposes.

• Basic understanding of HTML and CSS.

• Experience in querying logs, monitoring systems, and conducting root-cause analysis using Kibana / Elastic Stack.

• Full professional proficiency in English, Portuguese, and Spanish, both written and spoken.

• Background in roles such as Solutions Engineer, Solutions Architect, Technical Integration Specialist, or L2/L3 Technical Support.

🏝️ Benefits

• Remote-first, trust-based culture with no compulsory office days or attendance monitoring.

• Flexible work hours without a fixed 9-to-5 schedule.

• Birthday holiday.

• Ten personal days each year.

• Seven sick days without the need for paperwork.

• Additional time off during Christmas and New Year.

• Role-specific learning opportunities and coverage for professional events.

• Financial bonuses for marriage and the arrival of a new baby.

• Fully covered team offsite events several times a year.

• Tools and hardware necessary to perform the role effectively.

• Commitment to equality, diversity, and inclusivity in the workplace.