Player Support Agent, Spanish

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Handle “Calls for Help” from the community we support.

• Gain expertise in supported games to assist players with their concerns.

• Keep informed about workflow, policy, and gameplay updates.

• Utilize ticketing and social media platforms effectively.

• Develop innovative solutions for everyday challenges.

• Aid in reporting by monitoring data through forms or spreadsheets.

• Assist managers with various ad-hoc assignments.

• Achieve productivity, quality, and player satisfaction KPIs.

• Uphold community guidelines and ensure fair treatment of players.

• Report on game-related issues and trends.

⛳️ Requirements

• Native or professional proficiency in Spanish with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize, and work independently with minimal oversight.

• In-depth understanding of gaming social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• Resume must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your talents to a wide range of engaging gaming projects.

• Work alongside like-minded individuals in a dynamic, multicultural setting.

• Access to ongoing training and professional development opportunities.

• Commitment to equal employment opportunities and fostering an inclusive workplace.