Player Support Agent, Portuguese - Brazil

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Process incoming “Calls for Help” from the community we support.

• Acquire in-depth knowledge of supported games to address player concerns.

• Stay updated on workflow, policy, and gameplay modifications.

• Utilize ticketing systems and social media platforms effectively.

• Develop innovative solutions to everyday challenges.

• Maintain data on forms or spreadsheets to aid in reporting.

• Assist managers with various ad-hoc tasks.

• Achieve KPIs related to productivity, quality, and player satisfaction.

• Enforce community guidelines impartially.

• Report on game issues and trends.

⛳️ Requirements

• Native or professional proficiency in Brazilian Portuguese with outstanding oral and written communication skills.

• Exceptional interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize, and work autonomously with little supervision.

• Familiarity with gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A strong passion for video games.

• CV must be provided in English.

• Comfortable working in a remote environment.

• Availability for a preferred working schedule of 00:00–09:00 UTC or 16:00–01:00 UTC.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Apply your abilities to a diverse range of exciting gaming projects.

• Continuous training and opportunities for professional development.

• A fast-paced, multicultural workplace.