Player Support Agent, German

This is a fully remote position, open to applicants in New York.

📋 Description

• Handle “Calls for Help” coming from the community we support.

• Acquire knowledge of the supported games to assist in resolving player issues.

• Keep informed about updates in workflow, policies, and gameplay modifications.

• Utilize ticketing systems and social media platforms effectively.

• Develop innovative solutions to everyday challenges.

• Aid in reporting by maintaining data on forms or spreadsheets.

• Provide support to managers with various ad-hoc tasks.

• Achieve key performance indicators (KPIs) related to productivity, quality, and player satisfaction.

• Implement community rules consistently and fairly within the game.

• Report on game issues and emerging trends.

⛳️ Requirements

• Native or professional proficiency in German, with outstanding oral and written communication skills.

• Strong interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize, and work autonomously with minimal oversight.

• Familiarity with gaming-related social media platforms such as Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• Chance to apply your talents to a diverse array of exciting gaming projects.

• Work alongside like-minded individuals in a dynamic, multicultural setting.

• Continuous training and professional development opportunities.

• Commitment to equal employment opportunities and fostering an inclusive workplace.

• Accessibility support available for all employees.