Player Support Agent, French

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Manage incoming 'Calls for Help' from the community we support.

• Gain in-depth knowledge of supported games to effectively address player inquiries.

• Keep abreast of updates in workflow, policies, and gameplay modifications.

• Utilize ticketing systems and social media platforms for communication.

• Develop innovative solutions for everyday challenges.

• Assist in reporting by maintaining data through forms or spreadsheets.

• Provide support to managers with various ad-hoc tasks.

• Meet KPIs related to Productivity, Quality, and Player Satisfaction.

• Uphold community guidelines and ensure fair treatment of players.

• Identify and report any issues or trends observed within the game.

⛳️ Requirements

• Native or professional-level proficiency in French with outstanding oral and written communication skills.

• Exceptional interpersonal and organizational abilities.

• Advanced proficiency in Google Workspace.

• Capability to multitask, prioritize, and work autonomously with minimal oversight.

• Strong understanding of gaming-related social media platforms, including Reddit, Facebook, X, and Discord.

• A genuine passion for video games.

• A CV must be submitted in English.

🏝️ Benefits

• An opportunity to refine and enhance your skills.

• The chance to apply your abilities to a wide range of exciting gaming projects.

• Collaboration with a team of like-minded individuals in a dynamic, multicultural setting.

• Continuous training and opportunities for professional development.

• Commitment to equal employment opportunities and fostering an inclusive workplace.