Planning Specialist

This is a fully remote position, open to applicants in Louisiana, +1 more state.

📋 Description

• Modify territory plans utilizing route analysis software to develop efficient daily and weekly tactical route plans.

• Evaluate plans, resource availability, and territorial assignments.

• Uphold geographic codes, addresses, and customer details.

• Provide daily metrics reports to the Service Planning Supervisor and Branch Managers/Technicians.

• Generate route plans based on work order data and route analysis software.

• Relay routes within designated territories to service personnel.

• Compile and review plans daily with the Service Planning Supervisor.

• Prepare daily summary reports for the supervisor.

• Undertake additional duties as assigned.

• Collaborate with planning and scheduling leaders, branch and service managers, technicians, contact center colleagues, North America managers and colleagues, and key customers.

⛳️ Requirements

• High school diploma or GED or an equivalent combination of education and/or experience in the service sector.

• 1–2 years of relevant experience as a dispatcher and/or customer service representative.

• Proficient knowledge of routing and scheduling software systems.

• In-depth understanding of branch service department resources, territorial structure, recurring service planning, and schedule availability for unplanned demands.

• Effective verbal and written communication skills, including public speaking.

• Strong analytical skills and attention to detail.

• Advanced proficiency with Microsoft Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Ability to manage multiple repetitive tasks.

• Basic knowledge of texting software or other software essential for the role.

• Skill in effectively interacting with colleagues and the public.

• Fundamental understanding of company operating systems.

• Strong communication and influencing capabilities with both internal and external stakeholders.

• Capacity to perform under pressure while upholding sound judgment and attention to detail.

• Integrity and the ability to foster trusting relationships with stakeholders.

• Ability to occasionally lift, carry, push, pull, or reposition up to 10 pounds.

• Capability to sit for extended periods while using office equipment.

• Ability to execute repetitive wrist, hand, and finger motions.

• Ability to verbally communicate and receive detailed oral information.

• Close visual acuity for detail-oriented tasks, computer usage, and reading.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees.

• Medical, Dental, Vision, Disability, and Life Insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Vacation and sick leave days.

• Company-paid holidays and floating holidays.

• Opportunities for professional and personal growth.

• Access to training and development programs.

• Tuition reimbursement for full-time employees.

• Performance incentives available for numerous roles.

• Emphasis on health, safety, and flexibility.

• Opportunities for promotion from within.