Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Support customers in their automotive accessory purchasing journeys and guide them towards appropriate aftermarket products.

• Manage customer interactions through calls, text messages, emails, and online chats concerning orders, product inquiries, and returns.

• Conduct outbound calls and send text messages to current customers to follow up on sales leads and finalize sales.

• Receive inbound calls, text messages, tickets, and chats from queues as directed by management.

• Utilize product knowledge and enthusiasm to promote automotive accessories.

• Recommend relevant vehicle modifications and accessories to enhance customer builds.

• Cultivate customer relationships and encourage repeat business, including addressing service-related concerns.

• Deliver prompt, efficient, professional, and courteous service.

• Enter and process orders, returns, and customer inquiries, including updates and cancellations.

• Respond to questions, educate customers, and offer purchase recommendations.

• Leverage available sales channels and programs to meet bi-weekly sales objectives and performance metrics.

• Achieve customer service quality standards, customer contact goals, and revenue targets.

• Alert Sales leadership to trends or issues as they arise.

• Continue automotive education through company-sponsored programs and Learning Management System (LMS).

• Engage in special projects and perform additional duties as assigned by management.

• Be available to work alternative schedules when required, as this position is categorized as a Customer Critical Role.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or be willing to acquire automotive knowledge across all supported vehicles.

• Strong sales skills and some product knowledge or the ability to learn.

• Ability to adhere to attendance policies set by the company.

• Capacity to maintain professionalism and tact when interacting with challenging customers.

• Proficient in computer keyboarding and internet usage, including Microsoft Word and Excel.

• A reliable PC and adequate internet speed; dual monitors are highly recommended.

• Excellent organizational abilities and capacity to manage multiple tasks simultaneously.

• Strong oral and written communication skills along with interpersonal abilities.

• Capability to prioritize tasks and meet deadlines effectively.

• Successful completion of the Turn5 sales new hire training program upon employment.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bilingual proficiency is an advantage.

• Must have visual and auditory capabilities.

• Ability to sit for extended periods.

• Capacity to work under pressure and meet strict deadlines.

• Proficient in operating standard office equipment.

• Ability to handle inbound and outbound calls, texts, chats, and emails.

🏝️ Benefits

• Opportunities for hourly shift differentials.

• Sales Tech Career Path Program with potential for rate increases.

• Additional $5/hour weekend shift pay for each weekend day worked.

• Perfect attendance bonus: up to an additional $3/hour every two weeks.

• Sales-based performance bonus: potential earnings of over $30,000 per year.

• Comprehensive medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Options for remote work.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness programs.

• Reimbursements for YMCA memberships.

• Employee discounts of up to 50% on products across four websites.

• Discounts of up to 20% on Special Orders from WheelPros and Turn14.

• Annual vehicle modification reimbursement of $250.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability coverage (100% covered).

• Voluntary Long-Term Disability options.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance available.

• Pet Insurance options.

• Company-sponsored education available through LMS.