Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers during their purchasing journey for automotive accessories.

• Guide consumers towards the best aftermarket parts suitable for their vehicles.

• Manage customer interactions via calls, text messages, emails, and online chats concerning orders, product inquiries, and returns.

• Make outbound calls and send text messages to existing customers to follow up on sales leads and finalize sales.

• Respond to inbound calls, text messages, tickets, and chats from queues as directed by leadership.

• Utilize product knowledge and enthusiasm to promote automotive accessories.

• Suggest appropriate vehicle modifications and accessories.

• Develop customer relationships to encourage repeat business and address service-related concerns.

• Deliver prompt, efficient, professional, and courteous customer service.

• Enter and process orders, returns, cancellations, and customer inquiries promptly.

• Address questions and educate customers, offering purchasing recommendations.

• Utilize available sales programs and channels to meet bi-weekly sales goals and performance metrics.

• Achieve customer service quality, customer contact, and revenue objectives.

• Inform Sales leadership of any trends or issues observed.

• Pursue automotive education through company-sponsored programs and learning management systems.

• Engage in special projects and perform additional duties as assigned by management.

• Work alternative schedules as necessary for this Customer Critical Role during unexpected circumstances.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or have the capacity to acquire automotive knowledge for all supported vehicle types.

• Strong sales ability along with some product knowledge or willingness to learn.

• Ability to maintain attendance as per company policy.

• Capability to uphold professionalism and exercise tact when engaging with difficult customers.

• Proficient in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Reliable PC setup and adequate internet speed; dual monitors are highly recommended.

• Excellent organizational skills with the ability to manage multiple tasks simultaneously.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize tasks effectively and meet deadlines.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bilingual skills are a plus.

• Visual and auditory capabilities.

• Ability to sit for extended periods.

• Capacity to work under pressure to meet strict deadlines.

• Proficiency in operating general office equipment.

• Capability to complete inbound and outbound calls, texts, chats, and emails effectively.

🏝️ Benefits

• Hourly shift differential opportunities.

• Weekend shift pay: an additional $5/hour for each weekend day worked.

• Perfect attendance bonus: up to an additional $3/hour every two weeks.

• Sales-based performance bonus: potential to earn up to $30,000+ annually.

• Medical, dental, and vision insurance coverage.

• 401(k)/Roth plans with a generous company match.

• Remote work options available.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness support.

• YMCA membership reimbursements.

• Employee discounts of up to 50% on products across Turn5 websites.

• Up to 20% off Special Orders from WheelPros and Turn14.

• Annual $250 Vehicle Modification Program reimbursement for eligible products.

• Health Flexible Spending Accounts (FSA) and Dependent Care Accounts (DCA).

• Short-Term Disability (100% covered) and Voluntary Long-Term Disability options.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary) and Voluntary Additional Life Insurance.

• Pet Insurance.