Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers in their purchasing journey for automotive accessories under the guidance of the Sales Management Team.

• Guide consumers to the optimal aftermarket parts suited for their vehicles.

• Manage customer communications through calls, text messages, emails, and online chats concerning orders, product questions, and returns.

• Conduct outbound calls and send text messages to existing customers to follow up on sales leads and finalize sales.

• Handle inbound calls, text messages, tickets, and chats from queues as required.

• Utilize enthusiasm and product expertise to promote automotive accessories.

• Recommend relevant vehicle modifications and accessories.

• Establish rapport with customers to encourage repeat business, including addressing service-related concerns.

• Deliver prompt, efficient, professional, and courteous service.

• Enter and process orders, returns, and customer inquiries, including ESD updates and cancellations.

• Respond to questions, educate customers, and offer purchasing advice.

• Leverage available sales programs and channels to meet bi-weekly sales goals and performance metrics.

• Achieve customer service quality, customer contact, and revenue objectives.

• Inform Sales leadership of any trends or issues.

• Pursue continuous education through company-sponsored programs and LMS to enhance supported-vehicle knowledge.

• Engage in special projects and perform other tasks assigned by management.

• Be prepared to work alternative schedules when necessary for Customer Critical Roles during unexpected situations.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or have the capability to gain automotive knowledge for all supported vehicles.

• Exceptional sales skills and some level of product knowledge or the willingness to learn.

• Ability to adhere to attendance standards as outlined by company policy.

• Maintain professionalism and demonstrate tact when interacting with challenging customers.

• Proficient in computer keyboarding and internet usage, including Microsoft Word and Excel.

• Must have a reliable PC and adequate internet speed to succeed in the role and fulfill expectations.

• Dual monitors are strongly recommended.

• Excellent organizational abilities with the capacity to manage multiple tasks simultaneously.

• Strong oral and written communication skills, alongside interpersonal skills.

• Capability to prioritize tasks and meet deadlines effectively.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Availability to work weekend shifts, with one weekend shift per week being mandatory.

• Ability to work under pressure to meet stringent deadlines.

• Visual and auditory capabilities.

• Ability to sit for extended periods.

• Competence in operating general office equipment.

• Ability to manage inbound and outbound calls, texts, chats, and emails.

• Bilingual skills are a plus.

🏝️ Benefits

• Health Insurance: Medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Opportunity for remote work.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness services.

• YMCA membership reimbursements.

• Employee Discounts: up to 50% off products on Turn5's four websites.

• Up to 20% off special orders from WheelPros and Turn14.

• Annual $250 vehicle modification reimbursement for designated products.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability (fully covered).

• Voluntary Long-Term Disability.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance.

• Pet Insurance.

• Opportunities for hourly shift differentials.

• Weekend Shift Pay: an additional $5/hour for each weekend day worked.

• Perfect Attendance Bonus: up to an additional $3/hour every two weeks.

• Sales-Based Performance Bonus: potential earnings of $30,000+ per year.