Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers during their automotive accessories purchasing journey.

• Guide consumers towards the most suitable aftermarket parts for their vehicles.

• Manage customer interactions through calls, text messages, emails, and online chats regarding orders, product questions, and returns.

• Make outbound calls and send text messages to current customers to follow up on sales leads and finalize sales.

• Receive inbound calls, text messages, tickets, and chats from queues as necessary.

• Leverage enthusiasm and product knowledge to promote automotive accessories.

• Recommend relevant vehicle modifications and upgrades.

• Establish rapport with customers to encourage repeat business, including addressing service-related concerns.

• Deliver prompt, effective, professional, and courteous customer service.

• Input and manage orders, returns, and customer inquiries.

• Respond to queries, educate customers, and offer purchasing recommendations.

• Utilize phone, chat, texting tools, live chat tickets, and quotes to meet bi-weekly sales objectives and performance standards.

• Achieve customer service quality, contact metrics, and revenue goals.

• Inform Sales leadership of emerging trends or issues.

• Pursue ongoing education through company-sponsored programs and LMS.

• Engage in special projects and fulfill additional responsibilities assigned by management.

• Adapt to alternative schedules as needed for Customer Critical Role coverage.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or be able to acquire automotive knowledge for all supported vehicles.

• Strong sales skills and some product knowledge or willingness to learn.

• Ability to maintain attendance in accordance with company policy.

• Capacity to uphold professionalism and exercise tact when interacting with challenging customers.

• Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Must have a dependable PC and adequate internet speed to perform effectively in the role and meet expectations.

• Dual monitors are highly recommended.

• Exceptional organizational skills and ability to manage multiple tasks simultaneously.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize workload and meet deadlines.

• Successful completion of Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bilingual skills are a plus.

• Visual and auditory capabilities.

• Ability to sit for extended periods.

• Ability to work under pressure to meet tight deadlines.

• Competence in operating general office equipment.

• Ability to handle inbound and outbound calls, texts, chats, and emails with customers, vendors, and others.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k)/Roth plans with a generous company match.

• Remote working options.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness services.

• YMCA membership reimbursements.

• Employee Discounts: up to 50% off products on Turn5’s four websites.

• Up to 20% off Special Orders from WheelPros and Turn14.

• Annual $250 Vehicle Modification reimbursement for designated products.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability (100% covered).

• Voluntary Long-Term Disability options.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance.

• Pet Insurance.

• Opportunities for hourly shift differentials.

• Weekend Shift Pay: an additional $5/hour for each weekend day worked.

• Perfect Attendance Bonus: up to an additional $3/hour every two weeks.

• Sales-Based Performance Bonus: potential earnings of $30,000+ annually.