Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers throughout their purchasing journey for automotive accessories.

• Guide consumers towards the most suitable aftermarket parts for their vehicles.

• Manage customer interactions via phone calls, text messages, emails, and online chats concerning orders, product questions, and returns.

• Conduct outbound calls and send text messages to existing customers to follow up on sales leads and finalize sales.

• Handle inbound calls, text messages, tickets, and chats from queues as needed.

• Utilize enthusiasm and product expertise to promote automotive accessories.

• Recommend relevant vehicle modifications and accessories.

• Establish rapport with customers to encourage repeat business, including addressing service-related concerns.

• Deliver prompt, efficient, professional, and courteous service.

• Enter and manage orders, returns, and customer inquiries.

• Respond to questions, educate customers, and provide purchasing recommendations.

• Leverage available programs and channels to meet bi-weekly sales targets and performance metrics.

• Achieve customer service quality, customer contact, and revenue goals.

• Inform Sales leadership of trends or issues as they arise.

• Engage in ongoing education through company-sponsored programs and Learning Management Systems (LMS).

• Participate in special projects and undertake other responsibilities as assigned by management.

• Adjust work schedules as necessary for Customer Critical Roles during unexpected situations.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or be capable of acquiring automotive knowledge relevant to all supported vehicles.

• Strong sales skills and some product knowledge or the ability to learn quickly.

• Ability to maintain attendance as per company policy.

• Professional demeanor and tact when interacting with challenging customers.

• Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Must have a reliable PC and adequate internet speed to perform effectively in the role and meet expectations.

• Dual monitors are highly recommended.

• Exceptional organizational skills with the capacity to manage multiple tasks at once.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize tasks and meet deadlines.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bilingual skills are a plus.

• Visual and auditory capabilities.

• Ability to sit for extended periods.

• Ability to work under pressure to meet strict deadlines.

• Proficiency in operating general office equipment, including fax machines, photocopiers, and computer printers.

• Ability to handle inbound and outbound calls, texts, chats, and emails with customers, vendors, and others.

🏝️ Benefits

• Opportunities for hourly shift differentials.

• Sales Tech Career Path Program with potential pay increases to $20-$23/hour.

• Additional $5/hour for each weekend day worked.

• Perfect attendance bonus of up to an additional $3/hour every two weeks.

• Performance-based sales bonus with potential earnings of over $30,000 per year.

• Comprehensive medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Option for remote work.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness services.

• Reimbursements for YMCA memberships.

• Employee discounts of up to 50% on products across Turn5 websites.

• Up to 20% off Special Orders from WheelPros and Turn14.

• Annual reimbursement of $250 for Vehicle Mod Program.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• 100% covered Short-Term Disability.

• Voluntary Long-Term Disability options.

• Basic Life/AD&D Insurance fully covered, up to 1x annual salary.

• Voluntary Additional Life Insurance.

• Pet Insurance.