Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Assist customers throughout their automotive accessories purchasing journey under the guidance of the Sales Management Team.

• Guide consumers towards the most suitable aftermarket parts for their vehicles.

• Manage customer interactions through calls, text messages, emails, and online chats concerning orders, product inquiries, and returns.

• Initiate outbound calls and text messages to existing customers to follow up on sales leads and finalize sales.

• Respond to inbound calls, text messages, tickets, and chats from queues as directed by leadership.

• Utilize enthusiasm and product expertise to promote and sell automotive accessories.

• Recommend relevant vehicle modifications and enhancements.

• Establish rapport with customers to encourage repeat business and resolve service-related concerns.

• Deliver prompt, efficient, professional, and courteous customer service.

• Enter and process orders, returns, and customer inquiries, including ESD updates and cancellations.

• Provide answers to questions, educate customers, and offer purchasing recommendations.

• Leverage phone, chats, texting tools, live-chat tickets, quotes, and other programs to meet bi-weekly sales targets and performance metrics.

• Achieve customer service quality, customer interaction, and revenue goals.

• Inform Sales leadership of any trends or issues encountered.

• Engage in ongoing education through company-sponsored programs and the LMS.

• Take part in special projects and perform additional tasks assigned by management.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or be able to acquire automotive knowledge for all supported vehicles.

• Strong sales capabilities along with some product knowledge or the willingness to learn.

• Ability to maintain attendance as outlined by company policy.

• Ability to maintain professionalism and tact when interacting with challenging customers.

• Proficiency in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Must have a reliable PC and adequate internet speed to fulfill role expectations.

• Dual monitors are strongly recommended.

• Excellent organizational abilities with the capability to manage multiple tasks simultaneously.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize workload effectively and meet deadlines.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bi-lingual skills are a plus.

• Visual and auditory capabilities.

• Ability to sit for extended periods.

• Ability to work under pressure to meet strict deadlines.

• Capability to operate general office equipment.

• Ability to conduct inbound and outbound calls, texts, chats, and emails with customers, vendors, and others.

• May be subject to alternative work schedules during unforeseen situations.

🏝️ Benefits

• Hourly shift differential opportunities.

• Sales Tech Career Path Program with potential pay increases to $20-$23/hour.

• Weekend shift pay: an additional $5/hour for each weekend day worked.

• Perfect attendance bonus: up to an additional $3/hour every two weeks.

• Sales-based performance bonus: opportunity to earn up to $30,000+ annually.

• Comprehensive medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Remote work flexibility.

• PTO (Paid Time Off).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness services.

• YMCA membership reimbursements.

• Employee discounts of up to 50% on products across four websites.

• Up to 20% off Special Orders from WheelPros and Turn14.

• Annual $250 Vehicle Mod Program reimbursement.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability (100% covered).

• Voluntary Long-Term Disability.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance.

• Pet Insurance.