Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Support customers during their journey of purchasing automotive accessories.

• Guide consumers towards the most suitable aftermarket parts for their vehicles.

• Manage customer interactions via phone calls, text messages, emails, and online chats related to orders, product inquiries, and returns.

• Make proactive outbound calls and send text messages to existing customers to follow up on sales leads and finalize sales.

• Respond to inbound calls, text messages, tickets, and chats from queues as directed by management.

• Leverage product knowledge and enthusiasm to promote automotive accessories.

• Recommend relevant vehicle modifications and complementary products.

• Develop customer relationships to encourage repeat business and resolve service-related issues.

• Deliver prompt, efficient, professional, and courteous customer service.

• Enter and process orders, returns, and customer inquiries effectively.

• Address questions, educate customers, and provide purchasing recommendations.

• Utilize available sales programs and channels to meet bi-weekly sales targets and performance metrics.

• Achieve customer service quality, customer contact, and revenue objectives.

• Inform Sales leadership of emerging trends or issues.

• Engage in continuous learning through company-sponsored programs and LMS.

• Contribute to special projects and perform other tasks as assigned by management.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience required.

• Must possess or be willing to acquire automotive knowledge for all supported vehicles.

• Strong sales skills along with some product knowledge or a capacity to learn.

• Ability to maintain attendance as outlined by company policy.

• Must exhibit professionalism and tact when interacting with difficult customers.

• Proficient in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Reliable PC and adequate internet speed; dual monitors are highly recommended.

• Excellent organizational abilities and capability to manage multiple tasks at once.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize tasks and meet deadlines effectively.

• Successful completion of Turn5 sales new hire training program is required upon hire.

• Candidates must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Bilingual skills are an advantage.

• Visual and auditory capabilities are necessary.

• Ability to sit for extended periods.

• Capacity to work under pressure to meet strict deadlines.

• Proficiency in operating general office equipment.

• Ability to handle inbound and outbound calls, texts, chats, and emails.

• May be required to adhere to alternative work schedules during unforeseen circumstances as this is a Customer Critical Role.

🏝️ Benefits

• Opportunities for hourly shift differentials.

• Sales Tech Career Path Program with potential rate increases.

• Additional $5/hour for weekend shifts worked.

• Perfect attendance bonus of up to an additional $3/hour every two weeks.

• Sales-based performance bonus of up to $30,000+ annually.

• Comprehensive medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Option for remote work.

• Paid Time Off (PTO).

• Paid holidays.

• Paid Parental Leave.

• Travel assistance provided.

• Confidential life services including counseling, consultation, and wellness support.

• Reimbursement for YMCA memberships.

• Employee discounts of up to 50% on products across Turn5 websites.

• Up to 20% discount on Special Orders from WheelPros and Turn14.

• Annual reimbursement of $250 for Vehicle Mod Program.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• Short-Term Disability coverage (100% covered).

• Voluntary Long-Term Disability options.

• Basic Life/AD&D Insurance (100% covered, up to 1x annual salary).

• Voluntary Additional Life Insurance available.

• Pet Insurance options.