Phone Sales Representative – Aftermarket Auto Parts

This is a fully remote position, open to applicants in Florida, +12 more states.

📋 Description

• Support customers throughout their journey of purchasing automotive accessories.

• Guide consumers towards the most suitable aftermarket parts for their vehicles.

• Manage customer interactions through phone calls, text messages, emails, and online chats regarding orders, product questions, and returns.

• Make proactive calls and send texts to existing customers to follow up on sales leads and finalize sales.

• Receive inbound calls, text messages, tickets, and chats from queues as instructed.

• Utilize product knowledge and enthusiasm to promote automotive accessories.

• Recommend relevant vehicle modifications and accessories.

• Establish customer relationships to encourage repeat business and resolve service-related concerns.

• Deliver prompt, efficient, professional, and courteous customer service.

• Record and process orders, returns, and customer inquiries, including updates and cancellations.

• Respond to questions, educate customers, and offer purchasing recommendations.

• Leverage available sales channels and programs to meet bi-weekly sales objectives and performance metrics.

• Achieve customer service quality, customer contact, and revenue goals.

• Inform Sales leadership of any emerging trends or issues.

• Pursue automotive education through company-sponsored programs and LMS.

• Engage in special projects and carry out other duties as assigned by management.

• Be available for alternative schedules when necessary for Customer Critical Role coverage during unforeseen events.

⛳️ Requirements

• High school diploma or an equivalent combination of education and experience.

• Must possess or have the capability to acquire automotive knowledge across all supported vehicles.

• Strong sales skills and some product knowledge, or the willingness to learn.

• Ability to adhere to attendance policies as defined by the company.

• Maintain professionalism and demonstrate tact when interacting with challenging customers.

• Proficient in computer keyboarding and internet skills, including Microsoft Word and Excel.

• Reliable PC and adequate internet speed; dual monitors are highly recommended.

• Excellent organizational skills and capability to manage multiple tasks simultaneously.

• Strong oral and written communication and interpersonal skills.

• Ability to prioritize tasks and meet deadlines effectively.

• Successful completion of the Turn5 sales new hire training program upon hiring.

• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.

• Availability for weekend shifts, one per week, is required.

• Ability to perform well under pressure and meet strict deadlines.

• Visual and auditory capabilities.

• Ability to sit for extended periods.

• Competence in operating general office equipment.

• Capability to handle inbound and outbound calls, texts, chats, and emails.

• Bilingual skills are a plus.

🏝️ Benefits

• Opportunities for hourly shift differentials.

• Sales Tech Career Path Program with potential for rate increases.

• Additional $5/hour for each weekend day worked.

• Perfect attendance bonus: up to an additional $3/hour every two weeks.

• Sales-based performance bonus: potential earnings of up to $30,000+ per year.

• Comprehensive medical, dental, and vision coverage.

• 401(k)/Roth plans with a generous company match.

• Flexibility to work remotely.

• Paid time off (PTO).

• Paid holidays.

• Paid parental leave.

• Travel assistance.

• Confidential life services, including counseling, consultation, and wellness resources.

• YMCA membership reimbursement.

• Employee discounts of up to 50% on products from Turn5 websites.

• Discounts of up to 20% on Special Orders from WheelPros and Turn14.

• Annual $250 vehicle modification reimbursement.

• Health Flexible Spending Accounts (FSA).

• Dependent Care Accounts (DCA).

• 100% covered Short-Term Disability.

• Voluntary Long-Term Disability options.

• Basic Life/AD&D Insurance, fully covered up to 1x annual salary.

• Options for Voluntary Additional Life Insurance.

• Pet Insurance available.