Phone Representative 1

This is a fully remote position, open to applicants in Alabama, +15 more states.

📋 Description

• Respond to all incoming calls with a courteous and professional greeting, incorporating the appropriate company name.

• Carry out designated outbound calls as required.

• Address the needs of callers, including inquiries about storage, requests from managers, and supply needs.

• Assist callers throughout the sales process and suggest appropriate storage options.

• Confirm and/or spell out caller information back to them for clarity.

• Conduct a comprehensive wrap-up at the end of each call, including a review of the storage size held and the caller's expected arrival date.

• Clarify rental requirements, office hours, access hours, features, and benefits to callers.

• Foster positive relationships with callers through attentive listening and strong communication skills.

• Achieve key performance indicators (KPIs) related to call volume, conversion rates, and customer satisfaction.

• Stay updated on service features, processes, and advantages.

• Undertake additional tasks as assigned.

⛳️ Requirements

• Proficient in answering calls in a friendly and professional manner.

• Capable of executing assigned outbound calls effectively.

• Ability to comprehend caller needs and provide suitable storage recommendations.

• Proficient in following established call-handling procedures, operator notes, and the five agreements.

• Skilled in addressing concerns, facilitating sales, and instilling a sense of urgency.

• Accurate in repeating and/or spelling caller information as needed.

• Competent in explaining rental requirements, office and access hours, as well as service features and benefits.

• Open to feedback and committed to continuous improvement and learning.

• Strong active listening and effective communication abilities.

• Capable of meeting KPIs related to call volume, conversion rates, and customer satisfaction.

• Knowledgeable about service features, processes, and benefits.

• Persuasive and resilient, with the capability to manage objections and handle rejection.

🏝️ Benefits

• Comprehensive training and ongoing development opportunities.

• A supportive and dynamic work environment.

• Competitive compensation and performance-based incentives.

• Opportunities for career advancement within the company.