Pharmacy Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver virtual support primarily through telephonic means for Medicaid patients.

• Collaborate with Waymark pharmacists to assist patients in obtaining medications, addressing barriers to medication adherence, securing durable medical equipment, and communicating prescription requirements to providers.

• Engage with patients via SMS, phone, and app-free video telehealth options.

• Coordinate medication requirements for patients with community health workers, care coordinators, and therapists.

• Conduct telephonic and SMS outreach to patients, providers, and pharmacies regarding medication accessibility, adherence issues, drug utilization activities, and HEDIS gaps.

• Work in conjunction with external healthcare providers and Waymark care team colleagues to deliver timely medication information and facilitate access to medications.

• Address, resolve, and triage incoming pharmacy inquiries.

• Assist with medication prior authorizations, formulary alterations, side effects, and therapeutic substitutions.

• Gather and record medication information while verifying eligibility, formulary status, benefits, and allergy details.

• Provide precise and timely documentation to meet productivity and quality standards.

• Identify trends, troubleshoot issues, suggest enhancements, and implement process modifications within a dynamic startup environment.

• Report to the Clinical Pharmacist Lead in Ohio.

⛳️ Requirements

• Valid Ohio State Pharmacy Technician License in good standing.

• PTCB CPhT Certification.

• A minimum of 2 years of experience in outpatient, primary care, clinic-based, or managed care environments.

• Proven experience and dedication to enhancing healthcare for underserved populations.

• Strong ability to collaborate and communicate effectively within a multidisciplinary team.

• Excellent interpersonal communication skills, with a comfort in proactively engaging patients, on-site clinicians, payors, and pharmacies via telephone.

• Detail-oriented, customer-focused mindset, and a proactive approach to problem-solving.

• Proficient in navigating multiple computer systems, including spreadsheets and EMRs.

• Must reside in the state of Ohio.

• Employment offer is contingent upon successful completion of a background check.

• Preferred: At least 3 years of relevant experience.

• Preferred: Experience in a call center managing pharmacy-related customer service inquiries.

• Preferred: Familiarity with navigating Ohio Medicaid prescription benefits for Medicaid and dual-eligible patients.

• Preferred: Experience with lean process improvements or other quality enhancement initiatives and the development and implementation of operational workflows.

• Preferred: Experience in EMR documentation.

🏝️ Benefits

• Stock options.

• Work-from-home stipend for the first year to assist in setting up a home office.

• Performance-based incentive program.

• Medical, vision, and dental insurance coverage.

• Basic life insurance.

• Accrual of 20 vacation days throughout the year.

• 11 paid holidays.

• 16 weeks of paid leave for birthing parents after six months of employment.

• 8 weeks of bonding leave for non-birthing parents.

• 401(k) plan with company contributions, subject to a vesting schedule.

• Commuter benefits.

• Stipend for professional development.