Pharmacy Operations Specialist – PharmD

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the clinical and operational subject matter expert during implementations from the moment of contract signing through to go-live and stabilization.

• Conduct discovery sessions with pharmacy teams in health systems to gain insights into workflows, system configurations, and operational needs.

• Convert customer requirements into customized implementation strategies.

• Configure and verify the platform in accordance with customer-specific pharmacy workflows, formulary structures, and operational protocols.

• Assist in delivering training sessions for pharmacist and technician end-users.

• Engage in customer on-site visits, virtual meetings, and calls.

• Create customer-oriented training materials, onboarding documentation, and go-live checklists.

• Advocate for customer feedback and insights internally to guide the Product roadmap.

• Maintain ongoing customer relationships post go-live.

• Collaborate with Customer Success to enhance adoption and utilization.

• Identify customers requiring additional support, training, or re-engagement.

• Facilitate business reviews with pharmacy leadership in health systems to evaluate value realization, surface challenges, and align objectives.

• Lead continuous training and enablement initiatives.

• Assist in recognizing and pursuing expansion opportunities, including new use cases, user growth, and departmental adoption.

• Work alongside Product and Engineering teams to provide recommendations, identify configuration limitations, and submit feature requests.

• Document implementation and post-go-live insights, workflow patterns, and customer feedback.

• Offer internal training on pharmacy workflows, terminology, and best practices.

• Contribute to the development of implementation and customer success templates and internal resources.

⛳️ Requirements

• PharmD is mandatory.

• 3–5+ years of experience within a health system pharmacy focusing on infusion strategy, operations, and/or services; home infusion, and/or ambulatory infusion is required.

• Proficient in using Epic or Cerner EHRs.

• Demonstrated ability to engage effectively with pharmacy leaders, including Chief Pharmacy Officers and VPs/Directors of Pharmacy.

• Experience in developing and maintaining customer relationships through business reviews, adoption tracking, and renewal support.

• Strong project management and organizational capabilities.

• Excellent written and verbal communication skills.

• Ability to interpret pharmacy workflows into configuration choices, training, and strategic discussions.

• Proactive and ownership-driven mindset; adaptable to a fast-paced, entrepreneurial environment.

• Skilled in standard productivity and project management tools like Google Workspace, Slack, and Microsoft Office.

• Preferred: experience with specialty and/or outpatient pharmacy workflows in health systems.

• Preferred: background in an early-stage or growth-stage healthcare technology company serving health system clients.

• Preferred: experience with the implementation of healthcare SaaS, clinical informatics, or pharmacy systems.

• Preferred: familiarity with customer success methodologies, health scoring, or CRM tools such as Salesforce and Gainsight.

• Preferred: knowledge of Atlassian products, including Jira and Confluence, or Agile development practices.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunity to engage with an AI-powered digital pharmacy platform.

• Collaboration with teams across Product, Engineering, Sales, Customer Success, and Account Management.

• Professional exposure to implementation, customer success, pharmacy operations, and healthcare technology.