Personal Injury Intake and Case Manager I

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Follow up on pending requests from clients, healthcare providers, insurance companies, and third-party entities.

• Report claims and assist with processes related to claims.

• Liaise with courts regarding updates and matters pertaining to cases.

• Oversee case progression and facilitate the movement of files through each phase of the case lifecycle.

• Request and acquire medical records and necessary documentation to support cases.

• Conduct client intake procedures and collect essential information and documentation.

• Proactively identify and address bottlenecks in cases.

• Monitor deadlines and outstanding tasks to ensure timely completion.

• Collaborate with attorneys and legal personnel regarding subsequent steps and developments in cases.

• Provide regular updates on cases and maintain ongoing communication with clients.

• Keep accurate and organized records within the case management system.

⛳️ Requirements

• Must be available to work in Eastern Standard Time (EST).

• Work hours are Monday through Friday, from 8:30 AM to 5:30 PM EST.

• Previous experience as a Personal Injury Case Manager, Intake Specialist, or Legal Assistant is required.

• A solid understanding of personal injury case workflows is essential.

• Experience in managing client communications and handling case documentation.

• Ability to juggle multiple active cases at the same time.

• Familiarity with NEOS by Assembly, RingCentral, and Microsoft Office Suite.

• Exceptional follow-up and organizational skills are necessary.

• Capability to work independently and take initiative.

• Strong attention to detail is required.

• Eagerness to learn new processes and take on additional responsibilities as they arise.

• A proactive and self-motivated approach is essential.

• Strong follow-through and ownership of tasks are expected.

• Ability to effectively prioritize multiple deadlines.

• Empathetic and client-centered communication style is important.

• Professionalism and adherence to confidentiality standards are required.

• Possess critical thinking and problem-solving abilities.

• Proficiency in both English and Spanish is necessary.

🏝️ Benefits

• Opportunity to work remotely.

• Workplace culture recognized with Great Place to Work Certification.