Personal Injury Case Manager – Pre-Litigation

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Advance the assigned pre-litigation caseload toward resolution by effectively prioritizing next steps, monitoring deadlines, and completing outstanding follow-ups.

• Keep clients who speak both English and Spanish updated about treatment progress and case status through clear, empathetic communication and diligent follow-through.

• Collaborate with medical providers to assist clients in attending appointments and completing recommended care, including MRIs, injections, and subsequent treatments.

• Examine medical records and monitor treatment progress to identify gaps in care, missing documentation, and issues that may hinder case preparation.

• Acquire claim updates from insurance companies, ensure policy searches are conducted, and document coverage details, policy limits, and uninsured/underinsured motorist coverage.

• Identify when treatment authorization is necessary and coordinate it under attorney-approved protocols, escalating legal or medical decisions to supervising attorneys as needed.

• Independently resolve routine case issues and flag liability concerns, delays, or potential settlement barriers that require attorney review.

• Maintain precise and current case files in Maris Case, the firm's cloud-based case management system.

• Work collaboratively with attorneys, case manager assistants, medical records personnel, and demand preparation staff to ensure lien tracking, demand workflows, and pre-litigation settlement coordination remain on schedule.

⛳️ Requirements

• Prior hands-on experience in independently managing U.S. personal injury cases through the pre-litigation phase, demonstrating reliable follow-through with minimal supervision or foundational training.

• Strong practical knowledge of California personal injury claims, including Proposition 213, liability, and settlement procedures, without the need for explanations of basic concepts.

• Fluent in Spanish and proficient in English for direct client communication.

• Experience in coordinating medical treatment, including MRIs and injections, reviewing medical records, tracking treatment progress, and identifying care gaps.

• Proficient in communicating with insurance carriers and managing policy searches, with a solid understanding of bodily injury claims, coverage limitations, policy limits, and uninsured/underinsured motorist coverage.

• Familiarity with lien tracking, demand preparation workflows, and pre-litigation settlement coordination, along with sound judgment regarding when to escalate legal or medical decisions to supervising attorneys.

• Strong organizational, documentation, and deadline management skills, including the ability to prioritize competing case needs; familiarity with cloud-based legal case management software and a willingness to learn Maris Case.

• Previous hands-on experience with Maris Case (preferred).

• Experience in preparing attorney-ready case summaries or demand-support packages (preferred).

• Experience in enhancing case-tracking systems, documentation templates, or client follow-up workflows (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote working options.

• Supportive and collaborative work environment.