Personal Care Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Document patient interactions, update case notes in pharmacy systems, and ensure compliance with privacy standards.

• Process prior authorization requests by gathering clinical documentation, filling out payer-specific forms, submitting requests, and monitoring their status.

• Confirm insurance coverage by examining patient insurance cards, reviewing formulary information, and recording coverage details.

• Assist with financial assistance enrollment by collecting eligibility details, completing manufacturer copay applications, and submitting necessary paperwork.

• Manage specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient communications, and coordinating with specialty pharmacy teams.

• Address routine patient inquiries, provide updates on status, respond to basic questions using established scripts, and escalate more complex issues as necessary.

• Monitor pending prior authorizations, follow up with payers, and inform senior staff of any delays or denials.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• An Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field, or equivalent experience is preferred.

• A minimum of 3 years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles is required.

• Training in Health Insurance Portability and Accountability Act (HIPAA) or relevant compliance is necessary.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care support.

• Adoption assistance programs.

• Infertility coverage options.

• Support for family building.

• Behavioral health solutions available.

• Paid parental leave benefits.

• Paid caregiver leave options.

• Access to training programs.

• Resources for professional development.

• Mentorship programs to aid career growth.

• Employee resource groups for support and networking.

• Opportunities for volunteer activities.