Performance Marketing Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will manage your own portfolio of patients who have registered with Kaia, assisting them in successfully starting their therapy.

• You will explain clearly and compassionately how Kaia works and how patients can utilize it, addressing their questions and concerns.

• You will maintain contact with patients via telephone, email, and messaging, proactively reaching out to those who need support.

• If necessary, you will coordinate with medical practices and health insurance providers.

• You will keep the status of all patients updated in our CRM at all times.

⛳️ Requirements

• Native-level proficiency in German (C2).

• A minimum of 2 years of experience in a phone-based role with performance targets (e.g., sales, customer/patient success, patient coordination).

• Proven track record of achieving individual goals and motivation through performance-based compensation.

• Empathy and patience when dealing with patients, many of whom live with chronic pain and may not be digital natives.

• Strong organizational skills and experience with a CRM (e.g., HubSpot, Salesforce).

• Willingness to work with new tools and technologies in a daily work environment.

• At least AI-Proficiency Level 1: daily use of AI to enhance personal productivity.

🏝️ Benefits

• Variable compensation is nearly unlimited and linked to the number of patients successfully supported through therapy initiation.

• Compensation may include variable pay, bonuses, or sales incentives, as well as private company stock options where applicable.

• Additional benefits that go beyond total compensation; country-specific benefits are detailed separately.