Performance Manager

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Develop and oversee the comprehensive service delivery strategy for all offerings within a designated network zone.

• Enhance service delivery metrics and elevate customer satisfaction while minimizing costs.

• Conduct root cause analysis to pinpoint underperforming markets.

• Implement strategies aimed at improving performance metrics.

• Cultivate relationships with key providers by educating them on best practices.

• Supervise providers to ensure they meet the established performance metrics for all services.

• Gather competitive intelligence and market feedback on critical matters.

• Execute master strategies and action plans to enhance Customer Satisfaction Index (CSI) and decrease claims expenses.

• Mentor service providers on overall performance within the assigned area.

• Relay product and process modifications to individual providers.

• Establish and nurture relationships with clients, OEM dealers, insurance agents, and service providers.

• Organize and conduct focused proactive analyses regarding network performance.

⛳️ Requirements

• 2-4 years of relevant experience in supplier or asset management and/or procurement.

• Previous experience in service delivery is advantageous.

• Strong analytical abilities, communication skills, and relationship-building capabilities are essential.

• Flexibility and availability for up to 20% travel are required.

• Service-oriented mindset/Internal Customer Service focus.

• Proficient in decision-making and problem-solving.

• Results-oriented approach.

• Demonstrated resiliency.

• Effective conflict resolution skills.

• Must have current authorization to work in the United States on a full-time basis.

• This position is not eligible for employer visa sponsorship now or in the future.

🏝️ Benefits

• Comprehensive healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.

• 401(k) plan with company matching contributions.

• Tuition assistance available.

• Flexible time off policy.

• Paid sick leave provided.

• Ten paid holidays each year.

• Parental planning benefits included.

• Bonus/Incentive Programs offered.

• Company-sponsored travel arrangements and expenses for initial onboarding in Medford, if necessary.