People & Performance Program Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a dynamic portfolio of People initiatives, which includes performance scorecards, training and enablement for managers, career progression tracks, the annual performance cycle, and engagement assessment.

• Develop repeatable and scalable systems for assessing, nurturing, and advancing employees through the use of AI and automation.

• Create performance scorecards that give managers insights into team dynamics and effectiveness.

• Design and execute training and enablement programs for managers.

• Enhance managerial skills through training, resources, and job aids related to the performance process.

• Oversee the framework for career tracks, which encompasses leveling, competencies, and progression standards across various functions.

• Collaborate with functional leaders to set expectations for each level and sustain the career tracks.

• Link career tracks to decisions regarding performance, promotions, and compensation.

• Manage the annual performance cycle, including timelines, communications, calibration, and tools.

• Design the performance review process, including rating systems, self and peer feedback, and connections to promotions and compensation.

• Assess and enhance the performance cycle through metrics like completion rates, quality of feedback, and sentiment from managers and employees.

• Oversee engagement measurement and the engagement dashboard as an early-warning system for retention risks.

• Transform People data into actionable insights for leadership.

• Analyze People data to uncover trends and monitor key performance indicators.

• Create AI-assisted workflows for repetitive tasks such as candidate tracking, employee onboarding, and benefits administration.

• Provide People data reports on a monthly or quarterly basis and evaluate hours saved through automation.

⛳️ Requirements

• Proficient in both English and Spanish.

• 3-5 years of experience as an HR generalist and/or in program management, demonstrating a successful history of managing programs from start to finish.

• Experience in creating performance/engagement scorecards or People Analytics dashboards.

• Comfortable collaborating with Programs and Data teams.

• Previous experience in a fast-paced, distributed, or technology-driven environment is highly advantageous.

• Familiarity with essential People systems, including HRIS, performance management platforms, and engagement survey tools.

• Ability to navigate multiple People technology tools effectively.

• Capability to transform programs from concept to established, documented, and scalable systems.

• Strong communication skills, demonstrating clarity and empathy in manager training and policy documentation.

• A genuine passion for modernizing People workflows.

• Proficiency in utilizing AI tools to enhance repeatable tasks and workflows.

🏝️ Benefits

• Access to a globally scalable, technology-enabled hospitality company environment.

• Genuine autonomy in managing People programs.

• Opportunity to modernize traditionally manual People workflows through AI and automation.

• Chance to develop scalable systems and infrastructure for the People team.

• Commitment to equal opportunity employment.