People Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for inquiries regarding policy, onboarding, leave, and timekeeping.

• Provide training to office managers on standard People Operations procedures, escalation paths, documentation protocols, and the HR partner's platform.

• Conduct regular compliance audits related to I-9s, timekeeping, employee classification, record maintenance, and more.

• Monitor audit findings until resolution.

• Keep the compliance calendar updated for each state.

• Collaborate with the HR partner and background check provider.

• Direct legal, regulatory, and credentialing inquiries to leadership and the Legal team.

• Manage the intake and documentation process for sensitive employee issues, including complaints, terminations, and disciplinary records.

• Promptly escalate employee issues and highlight inconsistencies for leadership assessment.

• Assist with FMLA and ADA leave and accommodation evaluations by collecting documentation and verifying subsequent steps.

• Support reviews of people-related practices planned for acquisition, covering employment compliance, benefits, payroll, paid time off, and performance reviews.

• Oversee employee onboarding and benefits transitions for new practices, including I-9/E-Verify, payroll, COBRA, and PTO.

• Implement the handbook and state-specific addenda while tracking outstanding items to resolution.

• Aid in recruitment for practices seeking assistance from VHP.

• Collaborate with practice leadership on defining roles, sourcing candidates, and screening applicants.

• Arrange interview schedules and manage offer logistics with office managers.

• Familiarize yourself with the practice structure and HR partner workflows within the first 90 days.

• Establish the compliance audit schedule and state-specific calendar.

• Perform a baseline audit of active practices and provide a summary of necessary improvements.

⛳️ Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.

• At least 3 years of progressive experience in People Operations or HR.

• Required background in multi-state employment compliance.

• Preferred experience in healthcare, physician practices, an MSO, or another multi-site service environment.

• Experience collaborating with an external HR partner or PEO, or across multiple legal entities, is preferred.

• Preferred background in supporting acquisitions, including evaluating people practices before closing and assisting teams during the transition.

• Certification such as SHRM-CP, PHR, or a similar credential is preferred.

• A recruiting background supporting physical practice teams is a plus.

• Strong judgment and discretion in handling sensitive employee matters.

• Familiarity with federal and multi-state employment laws, including FMLA, ADA, wage and hour, and anti-harassment regulations.

• Excellent organizational skills and follow-through; capable of independently managing recurring audit cycles across multiple small sites.

• Strong communication and coaching abilities for managers without an HR background.

• Comfortable working with HR and payroll systems.

• Must currently reside in the U.S.

• High school diploma or equivalent is required.

• Experience with multi-state compliance is necessary.

• Must indicate whether sponsorship will be needed to work in the U.S.

🏝️ Benefits

• Annual Bonus Potential

• 401(k) Match (100% up to 4%)

• Health Benefits Effective Day 1

• Health & Wellness Stipend