People Operations Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Manage the complete setup process for new hires in Justworks, which includes onboarding records, payroll and tax configuration, benefits enrollment, and access to systems.

• Oversee the entire exit process, encompassing termination handling, final payments, benefits continuation, equity coordination with the Finance team, and removal of access.

• Process employee modifications related to compensation, titles, levels, managers, locations, and employment statuses.

• Handle employment documentation, contracts, amendments, and letters for both US and international entities.

• Act as the primary support contact for employee inquiries regarding pay, benefits, leave, time off, and policies.

• Enhance and maintain the people operations knowledge base and process documentation.

• Manage the compliance calendar for people operations across all countries of operation.

• Cultivate operational relationships with EOR partners, including managing hires, changes, exits, invoicing, and resolving issues.

• Monitor country-specific employment regulations and escalate judgment issues to the Legal department.

• Assist with the opening of new countries in collaboration with EOR and legal partners.

• Serve as the operational contact for employees in the EMEA and APAC regions.

• Ensure the accuracy and completeness of audit-ready employee records.

• Oversee payroll processing across all entities and platforms, including calendar management, review, reconciliation, and accuracy checks.

• Administer US and international benefits while coordinating with vendors.

• Facilitate open enrollment and manage leaves of absence.

• Ensure HRIS data integrity, including audits, permissions, workflows, and integrations.

• Consolidate data into a single global system of record.

• Develop and maintain recurring reports for Finance and leadership related to people operations.

• Maintain data on levels, bands, and job architecture for compensation frameworks.

• Automate manual tasks utilizing available tools, including AI technologies.

• Leverage AI for documentation, letters, policy summaries, record audits, and initial reporting.

• Share effective prompts, templates, and guides with the People team.

• Collaborate directly with the Head of People alongside Finance and Legal departments.

⛳️ Requirements

• 3+ years of experience in people operations, preferably within a high-growth software company with fewer than 500 employees.

• Direct, hands-on experience managing people operations for a multi-country workforce; experience in the UK and US is required, while Canada, EU, or APAC experience is a strong advantage.

• Practical experience in payroll and benefits administration.

• Familiarity with administering a PEO or HRIS platform as the primary system of record; experience with Justworks is highly desirable.

• Proficiency in spreadsheets and HR data analysis.

• Working knowledge of AI tools applied in daily operations, with specific examples of automation and efficiency improvements.

• Strong follow-through and the ability to complete tasks independently without prompting.

• Excellent judgment regarding confidential information.

• Clear and direct written communication skills.

• Experience with total rewards, HRIS migrations or consolidations, and familiarity with Deel, Culture Amp, Carta, or Ashby, as well as international employment mechanisms, are beneficial.

🏝️ Benefits

• Equity

• Equal opportunity employment

• Reasonable accommodation during the hiring process