People Operations Associate – Performance

This is a fully remote position, open to applicants in Ecuador, +5 more countries.

📋 Description

• Oversee the attendance, working hours, productivity, and performance of Virtual Assistants using time-tracking tools and internal reports.

• Detect performance risks, investigate root causes, and implement timely improvement strategies.

• Conduct regular check-ins and coaching sessions.

• Maintain precise performance records, dashboards, and monthly reports on productivity, service quality, and engagement levels.

• Validate undertime and overtime data to ensure accurate and timely submissions to the Finance department.

• Collaborate with Account Management to ensure VA performance aligns with client expectations and to address any concerns.

• Work together with HR, Finance, Growth, Recruitment, and Learning & Development teams to address operational needs and identify recurring trends.

• Aid in VA engagement, recognition, development, and retention initiatives.

• Contribute to broader HR programs, new-hire training, and administrative projects.

• Execute other related tasks as required.

⛳️ Requirements

• Proficient in English (C1/C2) and Spanish.

• 2–3 years of experience in people management, account management, HR workforce coordination, productivity coordination, or a related field.

• Experience in tracking KPIs, productivity, attendance, deliverables, or service quality.

• Skilled in Google Workspace and Microsoft Office.

• Familiarity with Asana, Notion, Trello, or similar tools is advantageous.

• Experience with time-tracking tools is a plus.

• Strong interpersonal and coaching abilities, with a talent for providing constructive feedback.

• Excellent communication skills and attention to detail.

• A quiet home office equipped with stable internet (≥10 Mbps download / 2 Mbps upload) and a backup connection.

• A Bachelor's or Associate's degree is preferred.

🏝️ Benefits

• Paid time off.

• Performance bonuses.

• Monthly medical insurance stipend after meeting eligibility requirements.

• Birthday bonuses.

• Work-anniversary bonuses.

• Gym and wellness allowance.

• Unlimited online fitness classes.

• Company events.

• Christmas celebrations.