Global People Operations Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Direct Cint’s worldwide People Operations services, processes, and infrastructure throughout the employee lifecycle.

• Manage a responsive first line of People support with defined service levels, case management, and risk-based escalation.

• Enhance team capabilities to consistently address standard Employee Relations issues.

• Take ownership of and continuously enhance employee-lifecycle processes, the People knowledge hub, policies, and guidance.

• Establish clear ownership, handoffs, and escalation paths while ensuring a balance between global consistency and local requirements.

• Oversee HRIS and the operational performance, accuracy, controls, and governance of People data.

• Collaborate with People Technology on workflows, integrations, and system enhancements.

• Develop ticketing, knowledge, and self-service experiences.

• Redesign workflows prior to automation and implement AI-enabled processes where advantageous.

• Assess experience, quality, speed, scalability, and capacity generated.

• Define and execute the People Operations transformation roadmap.

• Leverage service insights to uncover root causes and organizational opportunities.

• Direct the operational management of Cint’s global benefits portfolio, including implementation, governance, vendor management, and employee experience.

• Mentor and cultivate a high-performing global People Operations and Employee Relations team.

• Manage a blended workforce of individuals and AI agents with clearly defined roles, workflows, and accountability.

• Foster a culture centered around outcomes, root-cause problem-solving, strategy, and hands-on execution.

⛳️ Requirements

• Extensive experience in leading a global People Operations, HR Operations, Shared Services, Employee Experience, or similar function.

• Proven experience in developing global teams.

• Strong operational understanding across employee support, Employee Relations, HRIS, People data, policies, and the employee lifecycle.

• Demonstrated history of transforming operations, streamlining processes, enhancing service delivery, and implementing workflows, self-service, automation, or AI-enabled solutions.

• Experience in establishing effective case management, ticketing, or tiered support models.

• Sound judgment regarding what can be standardized and what requires deeper expertise or context.

• Strong systems thinking, analytical skills, and stakeholder management.

• Ability to integrate technology, processes, policies, roles, and employee experience.

• Interest in AI and emerging technologies, coupled with a pragmatic approach.

• Familiarity with AI-enabled HR workflows, HiBob or similar platforms, global Shared Services transformation, employee self-service or knowledge management, and/or experience in a fast-paced international technology company would be advantageous.

🏝️ Benefits

• Employees have the option to work remotely.

• A comprehensive global benefits portfolio.

• AI-enabled workflows and self-service experiences.

• Infrastructure for employee support, Employee Relations, HRIS, policies, documentation, and benefits.

• Opportunities for professional development through coaching and training in a high-performing global team.

• An inclusive, diverse, respectful, and supportive workplace culture.

• Opportunities for employee growth.