People & Culture Operations Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist the Head of People & Culture with the daily global HR operations.

• Manage the employee lifecycle processes from recruitment to exit.

• Prepare and distribute offer letters, employment documentation, promotion letters, salary adjustment letters, probation documentation, and routine employee communications.

• Oversee onboarding and offboarding procedures.

• Ensure accurate maintenance of employee records, documentation, trackers, calendars, checklists, and HR/payroll data.

• Administer BambooHR, including managing employee records, lifecycle transactions, time-off requests, leave records, workflows, approvals, reporting, and ATS workflows.

• Analyze HR data and address common BambooHR inquiries.

• Discover opportunities to enhance BambooHR usage and automate manual HR tasks.

• Provide support and coordination for U.S. and UK payroll administration, covering employee changes, new hires, terminations, salary increases, promotions, bonuses, leave changes, reviews, corrections, and approvals.

• Manage leave-of-absence and time-off processes, including maternity, parental, and medical leave.

• Facilitate recruitment and hiring coordination, encompassing interview scheduling across time zones, candidate communications, ATS records, offer documentation, pre-employment requirements, and onboarding logistics.

• Oversee employee training, assign mandatory training, track completion, and maintain training records.

• Monitor the People & Culture inbox, address routine inquiries, track requests until resolution, and escalate urgent or complex issues.

• Assist in developing HR policies, procedures, documentation, policy rollouts, acknowledgments, and compliance tracking.

• Review and refine HR processes; create SOPs, checklists, templates, trackers, and repeatable workflows.

• Identify ways to simplify, standardize, or automate processes and follow up on outstanding actions.

⛳️ Requirements

• Minimum of 2 years of professional experience in Human Resources, People Operations, HR Operations, or a similar HR role.

• Proficient English communication skills with the ability to clearly convey technical/HR decisions.

• Capability to independently manage HR administrative and operational processes, including employee records, documentation, trackers, onboarding/offboarding, training or learning-management systems, and routine HR activities.

• Strong proficiency in Microsoft Office, especially Excel and Word.

• Experience with spreadsheets, employee data, reports, trackers, and HR documentation.

• Hands-on experience with an HRIS and Applicant Tracking Systems (ATS) or employee management systems.

• BambooHR experience is highly preferred; comparable HRIS experience is acceptable.

• Excellent HR data accuracy, documentation, organization, and confidentiality skills.

• Experience handling sensitive compensation, payroll, leave, and employment information.

• Proven ability to take ownership, follow through, prioritize, and problem-solve while managing multiple HR processes, deadlines, stakeholders, and recurring activities with minimal supervision.

• Previous experience supporting U.S. and/or UK payroll administration is strongly preferred.

• Familiarity with U.S. and UK employment practices and employment law is ideally preferred.

• Good English language proficiency.

• Availability to work from 6 PM to 2 AM Philippine Time.

🏝️ Benefits

• Competitive compensation above market rates.

• Long-term career opportunity.

• Chance to influence user-facing experiences that impact thousands of users.

• Collaborative and growth-focused work culture.

• Signing Bonus of PHP 20,000 upon joining.

• Referral program: earn up to ₱20,000 for each successful hire.

• Fully remote work environment.