Pension Administrators

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Execute a comprehensive range of pension administration tasks, including intricate casework related to member events and pension procedures.

• Manage bereavement cases, address changes, valuations, quotations, projections, and policy modifications.

• Examine and resolve complex member inquiries and complaints.

• Engage with members, beneficiaries, and third parties through both verbal and written communication.

• Identify and report risks, complaints, and breaches in accordance with internal protocols and regulatory standards.

• Comply with Quality Management Systems and adhere to Capita and regulatory compliance criteria.

• Expand knowledge across various aspects of the pension lifecycle.

• Assist in achieving broader team objectives and foster a collaborative team atmosphere.

⛳️ Requirements

• Demonstrated experience in pension administration.

• In-depth understanding of Defined Benefit (DB) pension schemes.

• Significant experience in performing and verifying manual pension calculations with high accuracy.

• Intermediate proficiency in Excel, particularly for data management and administrative functions.

• Self-assured in investigating complex issues and navigating problem-solving scenarios.

• Strong written communication abilities, with a knack for producing clear, professional correspondence while considering the broader impact on members.

• Exceptional attention to detail and strong numerical skills.

• Capacity to effectively manage workload, prioritize tasks, and adhere to deadlines.

• Ability to work collaboratively and positively contribute to the overall team.

• Previous experience in bereavement administration within a pension setting is a plus.

• Must be eligible for additional Security Check (SC) clearance; typically, applicants should have lived in the UK continuously for the past five years.

🏝️ Benefits

• 23 days' holiday (increasing to 27) with the chance to purchase more days.

• Discounts on insurance policies.

• Company-matched pension contributions.

• Life assurance coverage.

• 15 weeks of fully paid maternity, adoption, and shared parental leave.

• Two weeks' paid paternity leave.

• Discounts available for retail, social activities, health and wellness, travel, and technology.