Payroll Tax Processor

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Carry out designated payroll tax responsibilities, ensuring precise payroll runs, reviewing output reports, managing tax filings and payments, and providing compliance assistance across active jurisdictions.

• Investigate and address standard State and Federal payroll tax notifications, escalating more complicated cases as necessary.

• Compose written replies to agency notifications, including supporting documentation, and ensure submissions are made by required deadlines.

• Create standard amended payroll tax returns, such as Form 941-X and state equivalents, offering guidance on complex adjustments.

• Facilitate payroll correction workflows by collecting error details, calculating quarterly tax impacts, and maintaining audit documentation until resolution.

• Organize personal work queue in line with SLA deadlines and thoroughly document each case.

• Identify recurring issues and data trends, sharing insights with senior staff.

• Highlight outdated SOPs or Knowledge Base articles and propose updates.

• Engage in cross-functional collaboration with internal teams.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of customer service experience.

• Must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Over 2 years of back-office payroll experience, specifically within a payroll services company.

• More than 2 years of high-volume multi-state US payroll tax processing experience.

• At least 2 years focused on tax notice resolution, amended return preparation, and payroll error corrections.

• Proven track record in resolving complex IRS and state agency notifications.

• Direct experience in preparing or approving amended Federal (941-X, W-2c) and State returns, including intricate local jurisdictions like PA and OH.

• Comfortable using AI tools on a daily basis.

• Experience managing peer/customer escalations independently, diagnosing root causes, and exercising independent judgment.

• Demonstrated experience as a Change Champion, peer mentor, and high achiever in productivity/quality metrics.

• Advanced skills in extracting complex technical information and translating it into simple, actionable steps.

• Active Fundamental Payroll Certification (FPC).

• Validation-first attitude with a willingness to test and adopt new methodologies.

• Strong cross-functional collaboration abilities.

• Experience in editing or recommending updates for SOP and Knowledge Base content.

• Capability to adapt smoothly into different jurisdictions or sub-teams.

• Excellent customer service, communication, listening, analytical, organizational, problem-solving, emotional intelligence, open-mindedness, critical thinking, and solution-oriented skills.

• Ability to operate within a structured schedule with various shift options.

• Dedicated workspace near a router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload, with an ISP latency of under 50ms.

• Internet connection must not be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as eligible.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• Flexible Spending Account (FSA) plans.

• Retailer discounts.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for active-duty service members, veterans, and military families.