Payroll Tax Case Administrator – Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up and index tax tickets and notices in OSV Support and Salesforce accurately and promptly.

• Conduct daily audits of ticket and notice data, achieving 98% accuracy.

• Fulfill established daily quotas for tickets and notices.

• Manage unassigned aged tickets within a 24-hour period.

• Retrieve client account information utilizing the TaxEx system.

• Address Critical and Blocker tickets within 2 hours of receipt.

• Provide assistance with special projects as required.

• Support domestic tax functions for clients in North America.

• Execute data entry and administrative tasks for the Tax department.

⛳️ Requirements

• High School diploma, GED, or equivalent; higher education is preferred.

• 1-2 years of experience in customer service or a call center environment.

• Strong analytical and research abilities.

• Proficient in Microsoft Word.

• Skilled in Excel.

• Willingness to work split shifts, including evenings, weekends, and holidays.

• Excellent data entry and research capabilities.

• Outstanding customer service skills.

• Strong organizational abilities and capacity to multitask.

• Capability to work independently and meet deadlines.

• Comfort with technology and utilizing it to resolve issues.

• Associate's Degree or higher preferred.

• Familiarity with payroll taxes is a plus.

• Experience with Zendesk and/or Salesforce is preferred.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development opportunities.

• Chances to learn and exchange ideas.

• Creative collaboration.

• Recognition and rewards for innovative thinking, fresh perspectives, and hard work.