Payroll Support Manager – Corrections

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take charge of the daily operational rhythm of the team, which includes managing priorities, monitoring queue health, allocating resources, conducting standups, defining escalation paths, and ensuring SLA performance.

• Oversee and nurture skilled payroll operations specialists by providing coaching, constructive feedback, performance management, and facilitating their career development.

• Enhance transparency in team performance while identifying risks, bottlenecks, and emerging trends.

• Collaborate with the senior SME to translate technical expertise into standardized processes, comprehensive documentation, and enhanced capabilities for the broader team.

• Manage intricate operational escalations and engage with technical or cross-functional partners when specialized expertise is necessary.

• Work alongside leaders from Support, Filing, Tax Operations, Product, and R&D to address cross-functional challenges.

• Act as a strategic advisor to the department head on matters related to team strategy, staffing, performance, and operational decisions.

• Lead the team tasked with investigating and resolving complex historical payroll issues across various payrolls, quarters, tax jurisdictions, payments, and filings.

⛳️ Requirements

• Experience in a startup or high-growth company environment.

• 4-6+ years of experience in operations, technical support, support operations, client service, or a similarly execution-focused environment.

• Significant experience in people management.

• Proven track record in managing a team, coaching performance, and establishing clear standards for outcomes and work practices.

• Formal experience in people management, including hiring and fostering team growth.

• Ability to organize team efforts around specific metrics.

• Strong operational judgment concerning priorities, capacity, SLAs, customer impact, and risk assessment.

• Excellent communication skills.

• Capability to bridge the gap between team-level details and leadership-level perspectives.

• Quick learner in niche domains.

• Comfort in managing individuals who may initially possess greater technical expertise.

• Preference for developing robust systems and refining processes.

• Familiarity with payroll or payroll tax is advantageous, though not mandatory.

• Experience in fintech, payments, financial operations, or any other regulated or technically intricate sector is a plus.

• Ability to work remotely without distractions while maintaining quality, communication, and productivity.

• Authorization to work in the United States.

🏝️ Benefits

• Equity.

• Flexible PTO and sick leave.

• Generous paid parental leave for all new parents.

• Flexible return-to-work options.

• 401k retirement plan.

• $100 monthly stipend for home internet and mobile phone expenses.

• Medical, dental, vision, short-term disability, long-term disability, and basic life insurance coverage starting on the first day of employment.

• Team offsites, events, and hackathons.

• Annual 3-day company retreat.

• Meals provided on Tuesdays and Thursdays for in-office and hybrid employees.

• Regular happy hours, game nights, and other in-person events for in-office and hybrid employees.