Payroll Support Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver advanced technical support and payroll processing assistance to Payroll Services teams.

• Address intricate inquiries, troubleshoot system and process challenges, conduct investigations, and ensure prompt resolution within SLA commitments.

• Act as a customer-facing escalation point for complex issues.

• Share best practices, emerging trends, insights from root cause analysis, and resolution strategies through webinars, documentation, and educational initiatives.

• Facilitate the resolution of known and recurring issues through collaboration across functions.

• Function as a technical subject matter expert on payroll systems, processes, procedures, and regulatory compliance.

• Ensure compliance with payroll laws, regulations, payment processing standards, and compliance controls.

• Assist with enterprise system upgrades, cross-functional process enhancements, operational improvements, and root cause analysis initiatives.

• Analyze casework trends and provide data-driven insights to management.

• Collaborate with the Knowledge team to assess training needs and improve SOPs.

• Provide targeted coaching and support.

• Oversee enterprise onboarding programs and maintain up-to-date onboarding materials and collateral.

• Collaborate across functions to ensure a consistent customer onboarding experience.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• A minimum of 3 years of Payroll experience, encompassing end-to-end processing, research, payroll logic, and troubleshooting.

• Excellent written and verbal communication abilities.

• Proven capacity to engage effectively across corporate functions, including Service, Professional Services, and Product Management.

• Capability to lead meetings or host webinars effectively.

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

• Ability to thrive in a fast-paced, demanding environment and manage sensitive, confidential matters.

• Skill in conveying complex concepts regarding scope and deliverables.

• Ability to prioritize tasks and manage time efficiently to meet deadlines.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development opportunities available.

• Opportunities to learn and exchange ideas.

• Creative collaboration initiatives.