Payroll Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive end-to-end payroll processing assistance for Managed Payroll clientele.

• Oversee multiple clients with diverse deadlines in a dynamic work setting.

• Serve as the designated Specialist for Managed Payroll and Payroll Administrative clients.

• Provide support for OSV payroll, tax, and garnishment clients as necessary within the service team.

• Manage and respond to daily inquiries while adhering to service-level agreements and client satisfaction objectives.

• Address internal escalated inquiries from the payroll team and other stakeholders.

• Resolve client concerns, address escalations, conduct and document root cause analyses, and enact corrective measures.

• Lead weekly, monthly, and quarterly meetings with clients.

• Engage in new client transitions and other service-area discussions.

• Configure basic to medium-complexity Workday pay components, deductions, and run categories.

• Assist with the year-end process and special projects.

• Troubleshoot quarter-end and year-end audit reports and provide recommendations to clients.

• Achieve quality and production targets as outlined in scorecards.

• Maintain documentation for payroll services support.

• Collaborate with colleagues and customer teams to assist clients and address requests.

• Facilitate Workday payroll configuration and year-end tasks.

⛳️ Requirements

• Associate's degree.

• Over 3 years of experience in Payroll encompassing end-to-end processing, research, payroll logic, and troubleshooting.

• More than 3 years of Customer Experience or demonstrated capabilities to function at this level.

• Advanced skills in Microsoft Word and Excel.

• Strong knowledge of payroll taxes, intermediate payroll configuration, and payroll compliance.

• Experience with multi-jurisdiction tax, payroll year-end, and W-2 support and adjustments.

• Excellent written and verbal communication abilities.

• Robust understanding of payroll processes and procedures.

• Strong analytical, data entry, and research capabilities.

• Exceptional problem-solving and mathematical skills.

• Capacity to manage multiple clients, meet stringent deadlines, and navigate competing demands.

• Preferred: experience in an outsourcing setting, payroll or tax, Workday, and Salesforce applications.

🏝️ Benefits

• Values-driven culture.

• Opportunities for upward mobility.

• Professional development programs.

• Opportunities to learn and exchange ideas.

• Creative collaboration.

• Remote work flexibility.