Payment Specialist – Life & Disability Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Calculate and process payments for Short Term Disability, Long Term Disability, and Life in accordance with contract stipulations.

• Implement adjustments for CPP, offsets for other income, and interest modifications.

• Ensure that Life and Disability payments are evaluated, approved, and documented by a designated Case Manager or other authorized approver prior to disbursement.

• Handle lump sum payments, ongoing disability payments, and updates to payment information.

• Organize and prioritize workload to adhere to turnaround objectives and foster a positive customer experience.

• Maintain precision in the calculation and administration of benefit payments.

• Safeguard sensitive and confidential customer data.

• Confirm internal approval limits and pre-disability salary figures.

• Detect and resolve issues regarding direct deposit information and discrepancies.

• Address inquiries about payment amounts from claimants as well as plan sponsors and brokers.

• Monitor and manage instances of benefit overpayment, which includes maintaining tracking spreadsheets and overseeing settlement communications.

• Follow up on outstanding accounts and process voids, adjustments, or overpayment amounts as necessary.

• Forward received funds to the Accounting department.

• Assist in monthly reconciliation and year-end financial balancing activities.

• Prepare and review T4 and T4A reports, completing all year-end tax-related procedures.

• Review and adjust COLA and tax modifications at the end of the year.

• Serve as the designated liaison between Alberta Blue Cross and Service Canada regarding Canada Pension Plan Disability Benefits.

⛳️ Requirements

• Completion of a diploma or certificate program in a relevant field, which may encompass payroll or disability payment calculation.

• A minimum of 2 years of pertinent work experience.

• Demonstrated ability to utilize technological tools and quickly adapt to new software applications.

• Proficient in Microsoft Word, Excel, Outlook, and internet research tools.

• Strong attention to detail and accuracy in work.

• Dedication and enthusiasm for providing an exceptional customer experience.

• High level of personal accountability and professionalism in all interactions.

• Excellent written and verbal communication skills, along with effective listening and interpersonal abilities.

• Capability to interact effectively with the public, colleagues, and within a team setting.

• Strong organizational, problem-solving, and decision-making capabilities.

• Ability to manage shifting priorities, uphold confidentiality, work independently with minimal oversight, and meet deadlines.

• A satisfactory criminal record check is required as a condition of employment following a conditional offer.

🏝️ Benefits

• A workplace that emphasizes diversity and inclusivity.

• A healthy balance between work and personal life.

• Opportunities for career advancement.

• A dynamic, innovative, and team-oriented work environment.