Payment Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct daily operations related to money movement within Bastion’s payments and stablecoin framework.

• Oversee payment transactions across both domestic and international channels.

• Identify and resolve transaction-related issues.

• Ensure accurate pricing and reconciliation processes.

• Assist in partner integrations.

• Lead operational incidents to resolution.

• Work collaboratively with various teams to uphold SLAs, enhance workflows, and improve monitoring and alerting systems.

• Perform daily reconciliation of cryptocurrency and fiat transactions across banks, PFIs, liquidity providers, and exchanges.

• Supervise on/off-ramp and payment rail activities, flagging any stalled or failed transactions.

• Manage returns, rejects, and recalls effectively.

• Take ownership of reconciliation and exception handling for assigned rails and partners.

• Escalate payment issues, settlement delays, and conversion failures in collaboration with Customer Support.

• Coordinate with Treasury regarding operating balances, prefunding, rebalancing, and settlement schedules.

• Enhance reconciliation systems, dashboards, and reporting while tracking throughput, settlement latency, and exception rates.

• Develop or revise SOPs and runbooks.

• Automate workflows and integrate AI-enabled processes.

• Collaborate with Product and GTM teams to introduce new rails, partners, and corridors.

• Establish acceptance criteria, assist in end-to-end testing, and validate settlement and reconciliation prior to go-live.

• Facilitate product readiness and QA by producing clear specifications and testing new features.

• Create monitoring and alerting mechanisms to detect issues before they impact customers.

• Develop a standardized playbook for onboarding new rails and partners into production.

⛳️ Requirements

• Applicants must be located in the United States.

• Preference will be given to candidates situated in the NYC area or those who are available to work East Coast hours.

• Must be legally authorized to work in the US.

• Successful completion of a criminal background check is mandatory as a condition of employment.

• Applicants must be at least 18 years of age at the time of application.

• Proven experience in daily reconciliation of cryptocurrency and fiat across banks, PFIs, liquidity providers, and exchanges.

• Demonstrated experience in monitoring payment flows across on/off-ramp and payment rails.

• Proficient in managing returns, rejects, recalls, stalled payments, failed transactions, settlement delays, and failed conversions.

• Capability to coordinate with Treasury on operating balances, prefunding, rebalancing, and settlement timing.

• Ability to collaborate with Product and GTM on new rails, partners, and corridors.

• Skills in defining acceptance criteria, supporting end-to-end testing, and validating settlement and reconciliation prior to go-live.

• Competence in translating Payment Operations requirements into precise specifications and testing new functionalities.

• Expertise in building monitoring and alerting systems.

• Proficient in utilizing automation and AI-enabled workflows to minimize manual efforts and enhance exception handling.

🏝️ Benefits

• Equity offering.

• Flexible work schedules.

• Unlimited paid vacation and holidays.

• Comprehensive health coverage.

• Life insurance.

• Retirement benefits.

• Paid parental leave.

• Tax-advantaged accounts.

• One Medical.

• Spring Health.

• Additional benefits included in Bastion’s comprehensive compensation and benefits package.